GC should at least communicate to their valued customers about their service and listen. I do not believe that customer is always right. Some are not being reasonable and don't listen. But if GC would just apply that good customer service, their reviews will be a lot better.

GetHuman-irenesky's customer service issue with GreatCall.com from February 2019

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The issue in GetHuman-irenesky's own words
I was trying to communicate with them via email, but no response. ... My phone says NO Sim Card, No Service*Unable to call Great call my phone won't let me place a call or text. If I have to reset the sim card shall I take the phone apart?
GC deactivated my phone with no apparent reason. Now I am on jury duty and can not make a call. I have to drive ** miles & back to go to courthouse and check my sked. Frustrating. *They should tell me the reason of the out of service message. Paid my bills on auto pay, what more do they want?
They could have notified me that I need an upgrade so I will not not be stuck without a working device. They could have kept the sim card while I am waiting for the upgraded device. Hope that the upgraded phone will not be good only for a year and they will do the same nasty thing again. Just want GC to at least communicate to their valued customers because without us they will not exist. They removed the "Write a Review" because maybe they received so many bad reviews from their customers. Communication works. Too bad, I can not read their minds.
I have been a good GC customer for * year. They should have notified me that I need to upgrade my phone after a year, not just yank the sim card and no service whatsoever. I upgraded my device, but it will take them * weeks to ship it to me. Now for * weeks I can not use my phone while waiting for the replacement. What a sad lesson to learn.
I gave up!!!!!
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Customer service issue
Reported by GetHuman-irenesky
Feb 15th, 2019 - 8 mons ago
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GetHuman-irenesky started working on this issue
Feb 15th 12:27am
GetHuman-irenesky indicated the issue is not fixed yet.
Feb 16th 3:43am
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Feb 17th 7:14pm
GetHuman-irenesky indicated the issue is not fixed yet.
Feb 17th 7:41pm