I purchased a product back in June **** on amazon for a baby shower gift. The return wi...

GetHuman1719298's customer service issue with Graco from December 2018

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The issue in GetHuman1719298's own words
I purchased a product back in June **** on amazon for a baby shower gift. The return window for that product was until August ****. The person I gifted this playpen to recently had her baby and opened up the playpen to set it up. She told me the playpen couldn’t open due to a pole being bent. She has brought the playpen to me so I could confirm that it was in fact defective since I own * playpens myself, I was worried maybe she just didn’t know how to open it. *Amazon has given me a contact link as the manufacturer product is still under warranty. How can we fix this issue. *Thank you
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Graco

Customer service issue
Reported by GetHuman1719298
Dec 8th, 2018 - 6 mons ago
I have an issue with Graco too
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Seen by 3 customers so far
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GetHuman1719298 started working on this issue
Dec 8th, 2018 9:16pm