Google Customer Service Issues

Archive 273

The following are issues that customers reported to GetHuman about Google customer service, archive #273. It includes a selection of 20 issue(s) reported May 13, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have created and deleted multiple Google accounts in the past. How can I cancel these old accounts and switch to my Live account, which I've had for a decade? I am not a fan of Google due to the lack of customer service. If Google didn't have such a significant presence in devices, I wouldn't use it. Since getting an iPhone, I find Siri to be unhelpful as I often have to ask Siri to search on Google. How can I make using Google more enjoyable and less frustrating? I am struggling to access my three-year-old Chromebook because I no longer use the original Google account. I need assistance recovering my account [redacted]. I want to remove accounts such as willcrane7788@g and willcrane777@g that I am unable to access, so I can stick to one Google account for all services. Thank you for helping me address these Google-related issues.
Reported by GetHuman-willcran on Saturday, May 13, 2023 7:41 PM
I purchased a Verizon Ellipsis 10-inch tablet not realizing the SIM card was locked. After contacting customer service, I was informed that without the previous owner’s information, they couldn't unlock it. However, I am unaware of who the previous owner is. Can you assist in unlocking the SIM card despite this challenge?
Reported by GetHuman8363475 on Saturday, May 13, 2023 11:02 PM
After being incarcerated for 2 years, I'm struggling to access my old Gmail account. When inputting the password, it prompts that a verification code will be sent to my sister's old email, which leads to a loop as my old email is the recovery email for my sister's account. I can't use the associated phone number as I no longer have that device. Gaining access to this email is crucial as it is linked to various online banking accounts that require verification codes. Your assistance is greatly appreciated in solving this issue.
Reported by GetHuman8364745 on Sunday, May 14, 2023 8:02 PM
About 2 1/2 years ago, I was arrested, and I am unable to access my old phone number or my accounts. Unfortunately, someone managed to access my Chime account from one of my old phones and stole money. The accounts hold important pictures and information. Additionally, my Gmail two-step verification is linked to an old email I can't access. Any assistance in resolving these issues would be greatly appreciated. Thank you.
Reported by GetHuman8371334 on Wednesday, May 17, 2023 4:53 PM
I created a new Google account in early April and deposited $[redacted]. After my ad ran for only one day, my account was suspended for an alleged unpaid balance. Since then, I have been trying to contact someone for an explanation without success. My appeal was accepted, but I was not informed of the details. I submitted another appeal on April 20th and have not received any updates. I am still unsure why my new account was suspended and what steps are needed for reactivation. It is frustrating as Google is my primary advertising platform.
Reported by GetHuman-capersjo on Wednesday, May 17, 2023 7:58 PM
My Instagram account was hacked on Saturday, May 13. The password and recovery phone number were changed. I have been attempting to regain access daily without success. You can reach me at emmasalinas24@gmail. To distinguish, in my profile picture, I’m wearing a pink dress. Due to the hack, I had to create a new account. The hacker is posting and sending messages to my friends from my old account, causing them to report it. I am unable to get assistance from the app. I need the account to be deactivated or to regain access to stop these scammers.
Reported by GetHuman8374162 on Thursday, May 18, 2023 9:12 PM
My ex-husband, Brent M. and his boyfriend, Scott B., have taken control of 5 phones and a laptop, gaining unauthorized access to my Google account, 3 Gmails, and 2 Facebook and Instagram accounts. They are posting inappropriate content on YouTube and have set up a Google Pay account using my name to receive payments. I want to pursue legal action and stop this situation as I have been unable to resolve it for over a year. They have stolen over $[redacted] from my bank account. Please help me put an end to their actions.
Reported by GetHuman8374674 on Friday, May 19, 2023 1:08 AM
Hello Facebook, I am reaching out for assistance with unblocking my Instagram page, "svetlanamatukhnova," which was mistakenly blocked. I have not received a response after submitting a request via my email [redacted] I truly value the Instagram platform and am committed to following all community guidelines. I kindly ask for your help in recovering my account as it holds great importance to me. Thank you, S.
Reported by GetHuman7514305 on Friday, May 19, 2023 2:16 PM
Hello, I am seeking assistance from Facebook to unblock my Instagram page "svetlanamatukhnova" that was blocked mistakenly. I have not received any response to the request I sent to my emails [redacted] or [redacted] I value my Instagram account and have familiarized myself with all community guidelines to ensure compliance. Your help in recovering my account is greatly appreciated as it holds significant importance to me. Email: [redacted] Name: Svetlana Matukhnova Number: +[redacted]14
Reported by GetHuman7514305 on Saturday, May 20, 2023 8:42 AM
Please, I need Google to send my account recovery message to my phone number [redacted]. Google has been sending the verification message to my broken Vivo phone. I have a new phone now and can't access my email because Google keeps sending the recovery notification to my damaged phone. The phone still works but the cracked screen is obstructing the display. Kindly send my recovery message to my new phone number [redacted]. My email is [redacted] Thank you.
Reported by GetHuman-alamubol on Sunday, May 21, 2023 2:21 PM
I have submitted a claim with Google regarding fraudulent activity involving Claim ID: 3[redacted]-[redacted]. I am seeking a refund for these unauthorized charges. Despite contacting my bank to dispute the transactions, I have encountered difficulties with your company's response. I would appreciate speaking with a representative from the customer service or support team to address this matter. The emails I have received thus far have not been helpful, and I would prefer a phone call. You can reach me at [redacted]. Sincerely, Dominick Amorosano
Reported by GetHuman-buckeyss on Sunday, May 21, 2023 6:56 PM
I recently discovered that despite believing my phone provider, Qlink Wireless, had placed a block on my phone preventing me from downloading certain content, it turns out that the block is being imposed by Google on the pornography sites I try to access. As a senior citizen, watching movies is one of the few activities that keeps me company, and I kindly request assistance in removing this unexpected block so I can continue enjoying the content on my phone without interruptions. I am puzzled as there were no warnings regarding this restriction that also affects my downloaded content. Your help in resolving this issue is greatly appreciated. Thank you. Russell W.
Reported by GetHuman8379804 on Sunday, May 21, 2023 8:31 PM
I have described my issue multiple times, and I am still receiving harassing emails. I filed a complaint with Google two months ago, but they never responded as promised. Today, I have explained my problem four times, trying to have this person and their old email address removed. Despite providing correct credit card information, I keep getting prompts to contact my bank for unknown reasons. My card and email are both in good standing, and I am feeling very frustrated. I am willing to pay $50 immediately to permanently remove this individual and their associated email address from contacting me.
Reported by GetHuman8382236 on Monday, May 22, 2023 10:24 PM
I've been receiving multiple '[redacted]' message delivery failure notifications from different email addresses I've been trying to send emails to. These email addresses are all valid and secure. One of them is my personal email, [redacted], which I've had for 20 years without any issues. I'm confused about why I'm getting these error messages and would like to understand the problem and how to fix it. The error message commonly states: "The response from the remote server was: [redacted] 5.7.9 Message not accepted for policy reasons."
Reported by GetHuman-kunlemar on Monday, May 22, 2023 11:54 PM
I am having trouble logging into my chervey686 account. When I attempt to log in, I click "forgot password." This leads me to a screen that says a confirmation text will be sent to my email, which I am currently unable to access. Additionally, my old phone number is still on file, and I have not received an email since May 5th despite creating a new account. Most of my important emails are in the chervey686 account. I have been trying to resolve this online, but have not had any success. Perhaps I am struggling due to my age. I believe the issue can be fixed remotely. Please assist me with resolving this matter.
Reported by GetHuman8383334 on Tuesday, May 23, 2023 1:36 PM
I am facing difficulties opening Google Chrome on my computer, despite trying to reinstall both Chrome for Windows 10 and Windows 10 itself. The Microsoft agent assisting me had to end our session due to long Windows 10 updates. I have reached out to Google for troubleshooting multiple times with no response. After waiting for over three hours on hold for tech support, I had to disconnect. This persistent issue of Google Chrome only opening to a white screen or an "Aw snap" page has also affected my access to Google services like email, Drive, and Photos, which I have paid for. I am seeking help from Google to resolve these ongoing problems promptly.
Reported by GetHuman8384644 on Tuesday, May 23, 2023 10:03 PM
I am experiencing a major issue with Gmail. Please help. I need assistance with recovering my Gmail account. The phone number linked to the account for recovery purposes in case I forget my password has been disconnected. The email address associated with my recovery option to reset my password is no longer active. Unfortunately, the recovery information on my Gmail account includes details belonging to my late friend, J.H. who has passed away. The situation is challenging, and I need help resolving it. Thank you for any assistance you can provide.
Reported by GetHuman-mjcjump on Wednesday, May 24, 2023 7:51 AM
I mistakenly purchased Google Play credit instead of Google Pay. Can you transfer the $[redacted] to my Google Pay account? I have been trying to contact you without any success. Unfortunately, I was scammed by someone pretending to be PayPal, telling me to buy another card to move the $[redacted] Google Play credit. This situation has left me with $[redacted] that I am unable to utilize as I am not an avid reader, music listener, or movie watcher. Please assist me in making use of this $[redacted]. -Susan
Reported by GetHuman8385639 on Wednesday, May 24, 2023 1:11 PM
I am the owner of Atlantic Home Improvement Inc. Previously located in Crownsville, Maryland, but have since reactivated my license and moved the business address to [redacted] Tingle Ln, Bishopville, MD [redacted]. I have also updated my email to [redacted] There are reviews from the last 5 years which cannot be accurate as I was not operating during that period. I have been trying to resolve this issue for over a month and a half with no success. I am looking to improve my online presence to show up under handyman and bathroom contractor searches in the area, especially for services like hot water heater replacement and small electrical jobs. If someone googles me, I want them to be able to call me with a click of a button. Thank you. - Steve Terriault
Reported by GetHuman8385681 on Wednesday, May 24, 2023 1:30 PM
I have been attempting to access my account for months now. Even after contacting the recovery team three times and trying the one-time security codes from the Google account recovery page, I am still unable to get in. My phone number is [redacted]. The last password I remember using was "Twisted transister.[redacted]". My other account is richardblair554.com, not to be confused with the one I am having trouble with, which is under the number [redacted]. I am willing to grant you full access if you can change the password to "Hopeful6502" and then email me so I can retrieve my resume.
Reported by GetHuman8389820 on Friday, May 26, 2023 6:42 AM

Help me with my Google issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!