I have a Lenovo Tablet i purchased from cellcom and its the main line on my account. Ho...

GetHuman3849405's Technical Support issue with Google from October 2019

Help with my Google issue
First: share to improve GetHuman3849405's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3849405 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman3849405's own words
I have a Lenovo Tablet i purchased from cellcom and its the main line on my account. However the device had to be reset because i forgot the email and password i set it up with. After *I reset it, it keeps asking me to log in using the email previously synced to the device. So i tried logging in many times with the right email and password and it sends a verification to my phone. I confirm the verification from phone and it acts like its working but then a little gray screen comes up and it says "unable to sign in due to system device error". I had cellcom send it in to be fixed and was told that someone hacked it from another country and i had to pay a refundable **$ to google to fix it? Which sounded weird to me so i didnt do it. Im in desperate need of someone who can help me with this issue!

GetHuman3849405 did not yet indicate what Google should do to make this right.

How GetHuman3849405 fixed the problem

We are waiting for GetHuman3849405 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Google

Technical Support issue
Reported by GetHuman3849405
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 110710 others
0 customers following this

Timeline

GetHuman3849405 started working on this issue
Oct 29th, 2019 6:24pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers