My name Scott crank my email address is *****@***.com some reason when I change the pho...

GetHuman3773979's Recover Account issue with Google from October 2019

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman3773979's own words
My name Scott crank my email address is *****@***.com some reason when I change the phone number on this account it never changed the old number which is ********** it's still on the account therefore I cannot get into the account to recover the account the new number is *** ***-**** I was already logged in from this phone number but I bought a new device and cannot get in at now because my old password says it was changed ** days ago which was Jace**** I have had this account for years and have many pictures in it that means a lot to me it is also been found in with other Gmail accounts another account online that was signed in with this account is S*****@***.com and *****@***.com this is happened one other time to me and you all had to send me an email approving the sign in to change your password also another password that was used on this account at one time Chelsea**** I would greatly appreciate your help with this issue my main concern is the pictures in this account there's like three hundred pictures in this account that mean a lot to me I can verify anything you need to know about this account I would greatly appreciate your time and concern with this matter as a loyal Google customer thank you very much for your time

GetHuman3773979 did not yet indicate what Google should do to make this right.

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Google

Recover Account issue
Reported by GetHuman3773979
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 107395 others
0 customers following this

Timeline

GetHuman3773979 started working on this issue
Oct 16th, 2019 6:51am
GetHuman3773979 indicated the issue is not fixed yet.
Oct 22nd, 2019 4:08am
GetHuman3773979 indicated the issue is not fixed yet.
Oct 22nd, 2019 4:09am
GetHuman3773979 indicated the issue is not fixed yet.
Oct 25th, 2019 5:00am
GetHuman3773979 indicated the issue is not fixed yet.
Oct 25th, 2019 5:05am

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