Just wanted to thank whoever made my Google Mini. *Thursday night I was having trouble...

GetHuman3766580's customer service issue with Google from October 2019

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The issue in GetHuman3766580's own words
Just wanted to thank whoever made my Google Mini. *Thursday night I was having trouble with my asthma and bronchitis and needed to use our hospital bed so I could elevate the head and breath easier. My husband is so sweet he decided to go to a downstairs bedroom so I could. He has MS and can walk around our condo with a rollator still. Away from home, he uses an electric scooter. We have a small elevator so he can get to both floors of the condo. * I had just plugged my phone in next to the bed. The phone in the elevator did work when we had a hard wired landline but with wifi, it’s useless. My hubby usually has a cordless phone in his walker basket but not Thursday.*I was going downstairs with him to get him settled in and fix some things to make him comfortable for the night. The elevator started to move but stopped six inches down due to a critical flaw. An error code flashed E* and I knew we were in trouble. It was **pm. The door wouldn’t open. I called Hey Google but with the door closed, no answer. The only things we had were what was in his basket...a scissors, a *” pocket knife a flashlight. We worked to break the door for *.* hours. We were able to remove the door handle and wedge it into the space between the door and frame I could get when I pushed the door as hard as I could. That space was enough for me to get my “Hey Google “ loud enough to be heard two rooms away! I had it call my daughter and she could hear me enough to know where we were and come over. She couldn’t get the door open either but called *** and in ** minutes we were out!*I thought we would die in there. Instead, I’m telling everyone I know to get multiple minis. I’m ** and my husband is **. I volunteer in organizations where I’m a youngster. I think my story will convince people to look at the mini as a safety device. Thanks for making them!*Most sincerely,*Kathy Hunter****-***-*****K*****@***.com*Kathy

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Google

Customer service issue
Reported by GetHuman3766580
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 107091 others
0 customers following this

Timeline

GetHuman3766580 started working on this issue
Oct 15th, 2019 2:39am
GetHuman3766580 indicated the issue is not fixed yet.
Oct 16th, 2019 3:17am
GetHuman3766580 indicated the issue is not fixed yet.
Oct 18th, 2019 4:02am
GetHuman3766580 indicated the issue is not fixed yet.
Oct 18th, 2019 7:57am

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