Google Customer Service Issues

Archive 114

The following are issues that customers reported to GetHuman about Google customer service, archive #114. It includes a selection of 20 issue(s) reported October 4, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir, I am Ghanshyam Parmar, and I have been using Google Pay for the last three years without any issues. However, on October 2nd, my friend sent ₹[redacted] to my Google Pay number [redacted], but I have yet to receive it in my Axis Bank account. My friend's Google Pay number is [redacted]. I am hoping that the Google Pay team can assist me in resolving this matter. Thank you, Ghanshyam
Reported by GetHuman3701000 on viernes, 4 de octubre de 2019 4:55
Subject: Urgent: Unauthorized Charges Deducted from My Account Dear Team, I am writing regarding the unauthorized charges totaling approximately 25,[redacted] Rs by Great Horoscope. Despite emailing [redacted], I have yet to receive a response. Below is a copy of my initial email: Dear Team, I did not subscribe to this service, yet charges are being deducted from my account weekly without my consent. Kindly cease any further deductions immediately and refund the deducted amount promptly. Thank you, Mayank Mishra
Reported by GetHuman3681367 on viernes, 4 de octubre de 2019 10:41
I recently switched back to my Samsung phone due to a glitch on my previous device. After saving my information and performing a factory reset, I faced problems with the phone's performance. I saved my data again but this time encountered issues accessing my Google accounts, including losing passwords. When I tried to update my phone number in Google, it linked only to one of my three accounts, [redacted] However, I mistakenly entered [redacted] When trying to recover other accounts, it indicated that [redacted] was already taken, so I had to create [redacted] I am unable to access any of my longstanding Google accounts. The phone numbers associated with my accounts were [redacted] and the current one is [redacted]. I am unable to set up email and would appreciate communication via text at [redacted]. Thank you.
Reported by GetHuman-ludettic on viernes, 4 de octubre de 2019 13:15
I am facing an issue with my Gmail account, [redacted] Without any notice, my account was disabled, and I followed the recovery process, providing my email for information, only to be left waiting for Google to review my account for over two weeks. I am concerned about my years of data that I trusted to that account. The lack of communication and transparency from Google is worrying me as I watch helplessly. My privacy has been violated, and I am left in the dark about the status of my data.
Reported by GetHuman3702661 on viernes, 4 de octubre de 2019 13:33
My account *****@***.com was disabled without any prior notification. Every time I try to log in, I am directed to a recovery page asking for my email to send information about my account. After providing the information, the page informs me Google will review my account and contact me within two business days. It's been two weeks now, and I have not heard anything. I entrusted my years-old account with personal information, and now all my data seems to be lost with no explanation. I am uncertain about the status of my data and what is being done with it. I feel my privacy has been violated, and I am left with no communication or answers.
Reported by GetHuman3702661 on viernes, 4 de octubre de 2019 13:38
I am having difficulty recovering one of my Gmail accounts. I have tried contacting Google through various numbers but have been directed to use google.com/account/recovery, which displays an error each time. I have been requested to provide a Google account number, which I am unsure of having. This process has been very challenging for me. My primary email address is [redacted], and I am currently attempting to recover [redacted]
Reported by GetHuman-moonbyun on viernes, 4 de octubre de 2019 18:25
My son with intellectual disabilities has used up all his money on Google games recently. I am requesting a refund for all payments made to Google since August 1st, [redacted], and to have his account blocked from any future Google purchases. The transactions on his bank statement are linked to various Google games, such as Google Plariam Global, Google Social Point, Google Gameloft SE, Google Play, Google Playdemic LTD, Google Niantic Inc, Google Play Internet, and Google Play. M.R. Annan Brown's Mother/Guardian
Reported by GetHuman-gilesmmn on viernes, 4 de octubre de 2019 18:42
This morning, I received a security alert regarding an unfamiliar iPhone that synced with my account. This has happened before, and I would like to know how to view a history of devices that have been synced to my account. I am also curious about the distinction between a device being synced to my account and one that is logged in. I discovered this through Gmail, as the individual who I suspect hacked my phone contacted me this way. Interestingly, I did not receive any alert from Google about this activity. Similar suspicious incidents have occurred with other apps like Amazon and Alexa. Any assistance would be greatly appreciated.
Reported by GetHuman3705476 on viernes, 4 de octubre de 2019 20:24
I am concerned about receiving advertisements from epochtimes, a propaganda entity. In the past, I learned that propaganda is a significant threat, and it is disheartening to see it prevalent in America now. The presence of propaganda is a danger that lurks within our society. Republicans seem to embrace propaganda, and even the corporate-owned news channels tend to promote a diluted form of it. Since the repeal of the fairness in news act in [redacted], we have seen a rise in biased news sources like Rush Limbaugh in [redacted] and Fox News in [redacted]. The loss of unbiased reporting has diminished the truth that independent news once provided, a quality that distinguished America. The perpetuation of lies threatens the very existence of our nation. Without truthful information, America risks falling prey to the tactics of dictators who rely on propaganda for survival. I urge for the removal of propaganda advertisements from my feed.
Reported by GetHuman3705534 on viernes, 4 de octubre de 2019 20:34
I am having difficulty accessing my Facebook account and all three of my email accounts due to issues with my new phone. Google claims I recently changed my password, which is not accurate. Could you investigate this matter and assist me in resetting the passwords for my Play Store and Facebook accounts? Please refrain from sending emails as I am unable to access them currently. If contact is necessary, please reach out to me via phone at [redacted]. Thank you.
Reported by GetHuman3706740 on sábado, 5 de octubre de 2019 0:51
My wife locked her LG K40 phone with a hard reset before I got home today. It's connected to my Sprint contract, and we can't use the phone now. I need to get it unlocked quickly to attend my wife's kids' court dates. Her email linked to the phone is [redacted], but we can't access it. Please assist in resolving this issue. It's an Android phone.
Reported by GetHuman3707071 on sábado, 5 de octubre de 2019 2:28
I have a concern with Google Maps not providing me with the most direct route. Recently, when traveling from Waterloo, IA to an address near Interstate [redacted], I expected a straightforward journey on the highway. However, the app directed me to exit at various towns, leading me off course to Rochester, MN. This deviation left me frustrated, especially when I input my son's address in Blaine, MN, and encountered similar issues. I am seeking advice on resolving these routing discrepancies and ensuring I am guided on the fastest, most direct path to my destination.
Reported by GetHuman-dbuckend on sábado, 5 de octubre de 2019 2:31
I am in need of assistance, but currently, cannot use a credit card. My ex-spouse irresponsibly maxed out our joint credit card and then removed his name from the account, leaving me with $18,[redacted] in debt. He also took a Rogers cable box without returning it and charged it to my account, which now has a balance exceeding $2,[redacted]. Despite this, I am receiving harassing calls from creditors demanding payment at all hours. I try to explain that the debt belongs to my ex, who has the box, but they are unable to contact him as his name is no longer on the account. I am left dealing with the repercussions of his actions and facing the financial burden on my own.
Reported by GetHuman3707153 on sábado, 5 de octubre de 2019 2:57
I have not used my Gmail account for some time, and unfortunately, a stalker has gained unauthorized access to it and is using it to harass me, my loved ones, and acquaintances. To ensure my family's safety, I wish to permanently delete this account. I am unable to access the account as I do not remember the password, and the stalker may have changed it. Additionally, I no longer possess the associated phone or its number, and the account creation date eludes me. Seeking assistance to address this alarming situation and safeguard my family from further distress.
Reported by GetHuman3707279 on sábado, 5 de octubre de 2019 3:47
I've been trying for two days to contact someone to assist me with my concern. My Gmail account is [redacted] A coworker alleges receiving emails from my address that I did not send. I simply need verification that no emails were sent from my account to hers. Please send the confirmation to my email. The online support is lacking, and I cannot find any contact number. I have emailed multiple individuals without a response. Hopefully, you can provide the help I need. Thanks, Samantha.
Reported by GetHuman3708453 on sábado, 5 de octubre de 2019 11:56
I suspect that one of my accounts has been hacked. All the information I previously had on the account, like photos, is missing, and I don't have any saved information. There are several accounts linked to this email that have been deactivated and erased to prevent unauthorized access. Since I am no longer affiliated with the university, they acknowledge that my account has been compromised and will assist me in changing it. This is the first time something like this has happened at the university, highlighting the seriousness of the situation.
Reported by GetHuman3710526 on sábado, 5 de octubre de 2019 18:59
I own a Google Mini at home and another one at my Mom's house. The one at my home responds to the name "entry." I've been trying to set up the one at Mom's house with the name "dining room," but Google Mini keeps saying it can't find the device. I have Google Home set up for both homes, Home and Mom's. The MSS110 plug is in Mom's house under the "Mom's" home, and it is visible in the devices section. I tried unlinking and re-authorizing my Meross account in the Google Home app and even deleted and reconnected the wi-fi for the Meross plug and Home Mini, but it's still not working. Strangely, I can control the outlet directly through the Google Home app on my phone and the Meross app. I'm stuck and would appreciate any help. - Daniel O. [redacted], [redacted]
Reported by GetHuman-photo_og on sábado, 5 de octubre de 2019 20:05
I recently switched my Google account on my secondary Android phone, and afterwards, the phone started running slower due to low storage. I decided to restore the factory settings, but since then, the phone has stopped working properly. It keeps prompting me to enter the previous Google account synced with the phone, mentioning a recent email change. Unfortunately, I can't recall the old email address. I've attempted various potential emails, but the system tells me to try again in 24 hours. It's been four days now, and I'm still unable to access or use my phone. I would greatly appreciate any assistance with this issue.
Reported by GetHuman-egboguik on sábado, 5 de octubre de 2019 23:28
I have been struggling for nearly two weeks to regain access to my [redacted] account. Despite numerous attempts, it won't allow me to answer security questions. Unfortunately, my phone is broken, making it impossible to retrieve the recovery email I can't recall the password for. I have provided various old passwords and my date of birth (12/27/[redacted]). I am employed at Gulfstream in Nappanee, IN. My girlfriend's name is Brandi Kay Price. My family members include Paul Dyer Jr. (deceased 1/11/[redacted]), Brad Dyer, Michelle Chavez, Ryan Perkins, Ashley Dyer/Weiss, Caitlin Dyer, and Briania Dyer. Among my friends are Bobby Lynn, Brian Pittman, and Brandi Price.
Reported by GetHuman-kevindye on domingo, 6 de octubre de 2019 0:59
I recently attempted to log in to my Gmail account but unfortunately forgot my password. When I selected the 'forgot password' option, it prompted me to enter an old password I could recall. After doing so, I attempted to send an OTP but did not receive any messages. Despite trying to resend the OTP, I still did not receive it. Later, I realized that this issue might have been due to my 'LTE enhanced' mode being turned off. Once I enabled it, I was able to receive the OTP messages. However, by that point, I had already closed the Gmail login page. Subsequently, I received a message stating that I had made too many failed attempts and needed to wait before trying again. I am concerned about accessing my account as it contains important information. Your assistance in recovering my account would be greatly appreciated. Thank you.
Reported by GetHuman3713139 on domingo, 6 de octubre de 2019 10:08

Help me with my Google issue

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