i have purchased an unlocked Verizon galaxy S* for my wife around February or march of...

GetHuman-loaimous's Recover Account issue with Google from September 2019

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-loaimous's own words
i have purchased an unlocked Verizon galaxy S* for my wife around February or march of **** , can't remember the exact time, *any way...*we synced her phn number ***-***-**** to the phone and the g mail account..*now that we are trying to upgrade phones we got stuck on the last step which is verifying the google account on the phone, just found out today that my wife have been creating new accounts on google for the same phone because she keeps logging out and forgetting the password.. *some of those emails and passwords that she has created are:**- *****@***.com******@***.com******@***.com*and a couple more which she cannot remember. *and some passwords that she can remember as follows:**- yasmine***@**- sereen@******- Loula*****@**- nadia**@*and im pretty sure there are more of those as well...*AS TO ME .. the bigger problem is that as we changed her phone number from ***-***-**** ( which was not in service for almost a month ) to ***-***- **** which is my previous number.. **So, now when i try to log in on the phone using her email address, it asks me for a password that she cannot remember... *and when i tried to log in using her phone number **********, google asked me for an email address which i have provided mine *****@***.com ,,, just to get a reply right away that google could not verify my email address was not linked to the phone number ending in ****... *i really need some (a LOT OF ) help even if i have to come to your office with needed verification documents... *please help OR guide me in the right path for HELP... THANK YOU SO MUCH..*looking forward to hear from you *p. s. if i need to come to your office please provide me with an address to go to, and documents that i need to bring with me...

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Google

Recover Account issue
Reported by GetHuman-loaimous
Sep 3rd, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 96866 others
0 customers following this

Timeline

GetHuman-loaimous started working on this issue
Sep 3rd, 2019 2:31am
GetHuman-loaimous indicated the issue is not fixed yet.
Sep 3rd, 2019 8:57pm