My phone is telling me that it is temporarily disabled because there's something unusua...

GetHuman2957499's Recover Account issue with Google from May 2019

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Before contacting them, items GetHuman2957499 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman2957499's own words
My phone is telling me that it is temporarily disabled because there's something unusual about me trying to recover my account the problem is that they're telling me that my name is Andrea Lazaro does not fit the Google account that I'm trying to sign in to my phone with since I factory reset it it isn't this phone I'm using this phone to contact you to help me get into the other phone I've been using that Google account and every time they talk to me it's high Andrea Lazzaro so for some reason they're telling me that my name now does not match that Google account and that my password isn't the same password the right password my phone number is ***-***-**** my Gmail is andreab.lazz**** at gmail.com and to help really resolve the issue I'm going to put my password in so hopefully you can resolve it and put the three together my Gmail my name my phone number and my password actually that's for I would greatly appreciate resolving this because the phone is mine thank you. My Google password is ****&FDIC that's the one I've been using and I haven't had a problem now they're telling me it isn't me please help this is my daughter's phone and her phone and her email will be receiving your response

GetHuman2957499 did not yet indicate what Google should do to make this right.

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Google

Recover Account issue
Reported by GetHuman2957499
May 21st, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 69806 others
0 customers following this

Timeline

GetHuman2957499 started working on this issue
May 21st, 2019 2:12am

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