You suddenly lock me out of my account and ask lame questions like "month and year that...

GetHuman-sherylz's Recover Account issue with Google from April 2019

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Help with my Google issue
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Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sherylz will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sherylz can let us know if they help or not.
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Before contacting them, items GetHuman-sherylz may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-sherylz's own words
You suddenly lock me out of my account and ask lame questions like "month and year that the account was created?" REALLY? I NEED TO PAY MY BILLS AND YOU LOCK ME OUT? You are asking below "How would Google email you?" How about *****@***.com? Opps! That won't work because duhhhh! YOU LOCKED ME OUT! I gave you a friends email address: *****@***.com, you send her a code and your computer doesn't think the code is valid. SO I AM STILL LOCKED OUT! I really depend on my email as a link to the outside world and you are so uncaring and unresponsive to your customers that I am now being forced to find another way to pay my bills. Thanks for the wonderful Google experience! Think I will search for other customers of Google that have just been locked out and ignored. Yahoo's looking pretty good. Do you have a Facebook page I can add comments to?

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Recover Account issue
Reported by GetHuman-sherylz
Apr 10th, 2019 - 3 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 57364 others
0 customers following this


GetHuman-sherylz started working on this issue
Apr 10th, 2019 2:54pm
GetHuman-sherylz shared this issue with friends on Facebook
Apr 10th, 2019 2:55pm

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