Goggle play charged me $**.** for a package purchase on *ball game app. What happened...
GetHuman-suzieqwi's Refund or Suspicious Charges issue with Google from April 2019
4 views | 56822 similar | 0 following
Help with my Google issue
Did we steer you to the right help?
Waiting to see if GetHuman-suzieqwi got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-suzieqwi may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-suzieqwi's own words
Goggle play charged me $**.** for a package purchase on *ball game app. What happened is...*I was playing pool continuing game after game and I was use to the routine of returning to the game choice window when in the middle of my finger press a package for purchase window popped up and I ACCIDENTLY hit it. I realized what happened so I was very alert not to touch anything so I simply backed out. That should of been the end of it. It never said thank you for your purchase or anything so I DID NOT REALISE the purchase. I left the game right after that. When I returned to the game I did not notice my play amount increase. I already knew I had a few thousand to play with and I hardly ever go over a ten thousand bet game until I went to move the high bid games aside and the only way to do this is to press and slide each option till I reach my desired bidding amount but when I tried to slide away from high bid game it instantly went right into taking out a whopping hundred thousand I didn't even know I had. Well of coarse I played that one game because I didn't want to waiste it. That's when I realized that Google made to his purchase for me. I quickly uninstalled it and I have not played *ball since. I am now in fear of all your games that have pop up purchase packages on them. I've purchased many gaming packages from you all but I have never purchased any game packages over $**.**. EVER and even that amount is very rare for me. I am on a fixed income and cannot afford $**.**. please give me back my money. You can pro-rate the amount I didn't mean to use on *ball. To sum it up goggle play made this purchase for me because I know for a fact that I did not press on that purchase window what so ever. I seen it and I avoided it by backing out. I was afraid to even push the cancel button for this very reason. Yet here we are.
GetHuman-suzieqwi did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-suzieqwi fixed the problem
We are waiting for GetHuman-suzieqwi to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Google customer problems.