The following are issues that customers reported to GetHuman about Google customer service, archive #65. It includes a selection of 20 issue(s) reported April 3, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have always struggled with technology and have relied on friends or family to set up my email accounts. Whenever I changed phones, I would end up creating a new email because I couldn't remember the details of the old one. However, I am most worried about my email [redacted] as it contains precious baby pictures of my kids that I don't have saved anywhere else. The phone with the pictures got damaged, and I can't recall the login details. If there is a way to verify my identity by describing people in the account, I am willing to provide my full name and birthday. These pictures are irreplaceable, and I have been trying to recover access for a long time.
Reported by GetHuman2676506 on Wednesday, April 3, 2019 11:12 PM
Hello, my name is Lucas. I am a scientist from Brazil. As you may be aware, Brazil harbors a vast biodiversity, much of which is under threat. Unfortunately, our government is reducing funding for scientific research at a time when understanding these species is crucial. This economic crisis is impacting our efforts to protect nature. I am interested in knowing if Google has any programs that provide funding for biodiversity research. My focus has been on studying the decline of animal species, particularly amphibians, which are among the most threatened vertebrates on the planet. I am seeking a strong partnership to enhance the knowledge of amphibian conservation in Brazil. I would be delighted to share my qualifications and submit a research proposal on this topic. Can you please guide me on how to reach out to someone who can address this query? Thank you.
Reported by GetHuman-lucas_fo on Thursday, April 4, 2019 11:12 AM
Hello,
I am Amy Ramos and I am trying to regain access to my Gmail account, [redacted] Unfortunately, I have forgotten my password, and my phone was damaged, making it impossible to receive a recovery code. I do not have a security question set up either. I have been trying to recover my password for about a week now, but the account was created a couple of years ago and I do not remember the exact month or year. The phone number linked to the account is disconnected. I used this email for various purposes, including store communication (Old Navy, Charlotte Russe, Mooshe Socks), school (Madison County), and job listings. I have listed some previous passwords I used for reference: Amyram0907, AmyRamos0907, Amyramos._22, Amyramos18. If you require any proof of identity to assist in recovering my account, please let me know promptly.
Thank you,
Amy Ramos
Reported by GetHuman2679181 on Thursday, April 4, 2019 1:14 PM
Hello, I'm Susan T. I recently left a review for Decks, Decks and More Decks in Papillion, Nebraska. After receiving a concerning email from them regarding my review, I am reconsidering its removal to avoid potential issues. I am unsure of the legality of being sued for expressing my honest opinion. I believe that no one should be bullied into changing their beliefs. Your thoughts on this matter would be appreciated. Thank you.
Reported by GetHuman2681471 on Thursday, April 4, 2019 6:34 PM
My phone was stolen, and I am unable to access my [redacted] account and its linked recovery email. The recovery email, [redacted], is defunct, so I wish to update it to [redacted] I frequently email [redacted] and [redacted] My secondary YouTube account is perfectcirclenoose. Kindly update the recovery email to [redacted] so I can reset my password.
Reported by GetHuman2682070 on Thursday, April 4, 2019 8:04 PM
Hello, I would like help understanding if my Law Office, listed under Bradley C. Gerlach, has ever appeared on Google using the domain WWW.BGLAWOFFICE.COM, with an address in Hoffman Estates, Illinois. I am curious if my office was also listed under WWW.BCGLAWOFFICE.COM for Criminal Law, Family Law, and Social Security Disability in the northwest suburbs of Chicago, Illinois. I am questioning if Google requires specific criteria such as a business address, office building picture, and suite number to list or remove my office. I have been advised by Ebony Johnson from Townsquare Interactive that these conditions can impact my Google listing and page rank delay. Can you clarify if these statements are accurate? Lastly, I am curious if Ms. Johnson or Townsquare Interactive are assisting in optimizing my Google presence for Criminal Law, Family Law, and Social Security Disability. Thank you for your assistance.
Reported by GetHuman-bcgattor on Thursday, April 4, 2019 8:59 PM
I am experiencing a difficult situation as my Gmail account got hacked. This account is essential as it holds important information, such as credit card details, that my late fiancé and I shared. Recently, I left my accounts open, allowing a new acquaintance access to change all my account details. I have tried to regain control of my accounts but he has altered everything, including my contact information. The accounts in question are [redacted] and [redacted] I kindly request to suspend these accounts to prevent further intrusion until this issue is resolved. Your assistance in recovering my accounts to preserve the memories of my late fiancé would be greatly appreciated. Please contact me at [redacted] or [redacted]. Thank you for your prompt attention. Sincerely, Christiona Osborne.
Reported by GetHuman-cnblilyb on Friday, April 5, 2019 12:51 AM
I need help with a writing a complaint letter. Can someone give me tips on how to effectively communicate my concerns to a company without sounding rude or aggressive? Any advice would be appreciated.
Reported by GetHuman2685440 on Friday, April 5, 2019 12:07 PM
I was devastated to learn tonight that the Elton John concert tickets I bought in February may be invalid as they are from a third-party seller. I am feeling extremely low and upset. I had no idea Viagogo was a third-party site, and it is disheartening. I used to hold Google in high regard and defended it, but this incident has shattered my trust. Seeing Viagogo at the top of the concert ticket search results on Google is bewildering. Despite feeling angry at Google, I blame myself more due to my current state of depression. I feel lost and don't know what to do. This situation needs attention. Viagogo should not be featured prominently in search results as they are an unethical company.
Reported by GetHuman2686830 on Friday, April 5, 2019 3:53 PM
My 11-year-old sister's Gmail account is [redacted] Unfortunately, we discovered a virus on her phone resulting in a charge of 12€ for mymobiplanet on our mobile plan. Despite Google's inability to refund the lost money, I cleaned her phone and noticed the account was linked to a phone number and recovery email not associated with us. This raises concerns about her privacy and information on the account. I kindly request assistance in recovering the account to implement proper 2-step verification and update all relevant passwords. Alternatively, if recovery is not feasible, I prefer the account to be deleted, even if linked to her YouTube account, to safeguard our information. As we are unable to access the connected email or phone number, notifying the authorities for legal action is a consideration. Looking forward to your response.
Reported by GetHuman-dol_vinc on Friday, April 5, 2019 6:49 PM
I need assistance accessing my original Google account, [redacted] I have another recovery account, [redacted], but cannot verify the Google account as I no longer have the associated phone number. I am unable to update it to my new phone number and have been locked out for two months. Despite the account being charged for YouTube services, I cannot access it. I am the legitimate account holder but am using new devices and phone numbers. The last phone associated with [redacted] was a Galaxy Note 9 that was stolen. I am now residing in Denver, although I am originally from Louisiana. Please contact me to help recover my account, as I should be able to answer security questions to verify my new phone and gain access. Thank you.
Reported by GetHuman2690029 on Saturday, April 6, 2019 12:14 AM
After reinstalling Google Chrome, I've been encountering issues with the sync pausing whenever I close the browser. Despite turning off the Keep data only until you quit local browser option and experimenting with the account consistency flag settings, I haven't found a solution. I'm using Windows 10, where Chrome is my default browser and all apps are permitted to sync. My settings show that my account is linked to my Google account with all the necessary permissions. Interestingly, my MacBook Pro running Chrome isn't experiencing this problem, and I didn't have this issue prior to the reinstallation. It's been bothersome to deal with for over a week now. I've noticed a fleeting red error message when I try to resume sync, but it doesn't provide much insight.
Reported by GetHuman-wujoshua on Saturday, April 6, 2019 3:53 AM
I started my Netflix account three months back. Five days after my free trial ended, I encountered login issues. I attempted various troubleshooting steps but could not resolve the problem. I searched for Netflix's help center phone number online, but my calls did not go through. After the trial, Netflix double-billed me. I attempted to seek help to no avail. This month, they charged me twice again. I am requesting assistance from Netflix to connect me with a consultant to address my login issues and potentially cancel my account over the phone. If possible, I would like to be directed to a local call center in South Africa. Here are my account details:
Email: [redacted]
Password: ntibana9522
Phone number: [redacted]
Country: South Africa
Reported by GetHuman-ntibanah on Saturday, April 6, 2019 7:29 AM
I am trying to recover my Gmail account, [redacted], which I created for Pokemon Go. I didn't focus much on account protection initially as it was just for the game. Unfortunately, due to my old phone being damaged, I lost access to the account and can't recall the password. I've attempted account recovery but lacked sufficient information.
I've used my bank card for in-game purchases on this account, and I believe this should serve as proof of ownership. I can provide details of the expired card and other supporting documents like my driver's license or new bank card. The account was set up shortly after the game's release in July [redacted]. I hope this information can help verify my ownership of the account. If the necessary details are unavailable, I understand. I value the time you've taken to review my situation.
Reported by GetHuman-danaus_t on Saturday, April 6, 2019 9:44 AM
I have discovered defamatory content and pictures associated with an expunged case when searching online. I have informed the original sources, but they seem to expect me to resolve the issue myself. I am reaching out for assistance as this situation has escalated to a point where my family's safety is at risk. I would like to discuss the removal of all information related to this nearly four-year-old matter involving Dr. Elizabeth McNeill Byrd. The mug shots, text, and details from the NCMED board are all linked to the expulsion order. Given the mishandling of Google services by certain individuals, it is imperative that any content associated with Dr. Byrd is eliminated. There is a dangerous individual connected to this misleading information who has a history of violence and is proficient in manipulating Google. It is important to note that state medical boards have their own platforms for sharing professional information, making the misuse of Google concerning. I believe that the dissemination of such content by newspapers or law enforcement through Google is unethical. I appreciate the services offered by Google, and I am grateful for the enjoyable experiences provided by your products. If needed, you can reach me at [redacted], or contact my assistant via email at [redacted].
Reported by GetHuman-jbbules on Saturday, April 6, 2019 2:58 PM
I recently received a call informing me of a supposed account hack, blaming a new bank teller. The caller claimed to be from a Special Unit for Scams, asking for help to catch the hackers. They directed me to purchase Google Play Cards from specific locations, which I did. Luckily, my husband intervened, recognizing it as a scam. Being a senior, the $[redacted] loss is significant. I still have the cards and receipts, although they are worthless as the scammers already have the card numbers. I am wondering if Google could reimburse me given the unfortunate situation that has drained all my funds. Thank you, Dianne Bird.
Reported by GetHuman-birddi on Saturday, April 6, 2019 4:39 PM
I am a bit confused. I recently checked my browser history and noticed it was geared towards developers, which is more advanced than my knowledge. I then attempted to turn off developer mode on my device to align with the perception that I am a developer. However, upon checking my device info, it indicated that developer mode was on. I then tried to disable it. While browsing the web, I stumbled upon a hidden folder that contained my email and seemingly my password, although I am uncertain about what transpired exactly. I am willing to cooperate and rectify any errors on my end. Please advise on the necessary steps to address this situation.
Reported by GetHuman-bmreed on Saturday, April 6, 2019 10:56 PM
Beste Google AdSense Team,
Ik heb hulp nodig bij het annuleren van mijn AdSense account. Een tijd geleden heb ik een account aangemaakt dat ik nooit heb gebruikt. Nu heb ik een nieuw account aangemaakt voor mijn YouTube-kanaal, maar ik kan niet inloggen vanwege het hebben van meerdere accounts. Ik heb geprobeerd het oude account te annuleren en kreeg bevestiging via e-mail, maar bij het inloggen was het nog steeds actief en vroeg om betalingsgegevens. Ik heb deze ingevuld, maar het account blijft niet bruikbaar. Ik heb geen betalingen om te ontvangen. Ondanks meerdere pogingen lukt het me niet om dit op te lossen. Zouden jullie alsjeblieft mijn oude AdSense account permanent willen annuleren? Het E-mailadres van het account is [redacted] Indien nodig kan ik een verificatie sturen.
Alvast bedankt.
Met vriendelijke groet,
Stijn van Zwieteren
Reported by GetHuman-stijnvzy on Saturday, April 6, 2019 11:07 PM
I need help accessing my Gmail account. I changed the password last October and now I can't remember it despite trying for months. I know when the account was created, the previous password, and the recovery email connected to it. However, Google can't verify my ownership as all my previously signed-in devices are lost, and the phone number linked to the account is outdated. I even tried contacting the current owner of the old phone number for the verification code but to no avail. The account holds irreplaceable photos with sentimental value, and I'm desperate to recover it. Can anyone assist me with this issue?
Reported by GetHuman2696036 on Sunday, April 7, 2019 9:40 AM
Subject: Assistance needed to recover Google account
Dear Google account recovery team,
I am Helder Manuel Caldeira Gomes Campos, and I am having trouble accessing my Google email account, [redacted], which is crucial for my Civil Engineering business. Despite multiple attempts using the recovery system and trying various other emails and my iPhone, I have been unsuccessful in recovering access to my account.
The email associated with my previous company, [redacted], is no longer accessible as I am no longer with the company.
I urgently need assistance to regain access to [redacted], and I believe you can help me resolve this issue promptly.
Thank you for your attention to this matter.
Best regards,
Helder Campos
Reported by GetHuman2696047 on Sunday, April 7, 2019 9:44 AM