I received an e-mail from my old school account that I can't seem to recover on the eme...

GetHuman-crossfad's Complaint issue with Google from March 2019

21 views | 52880 similar | 0 following
Help with my Google issue
First: share to improve GetHuman-crossfad's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-crossfad's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-crossfad will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-crossfad can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-crossfad may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman-crossfad's own words
Delete my Umail account ... I received an e-mail from my old school account that I can't seem to recover on the emergency e-mail tied to it. It's title is saying that I needed to change my password. When opened, it was actually a blackmail letter saying that I'd been spied on by some malware that I was given. It said I was caught watching some explicit video through the webcam on my "device" and that they have complete control over my system. They're going to send it to all my contacts unless I pay them $*** dollars in bitcoins. They ended it saying they'd made no mistakes, they can't tracked, and that filing a complaint would do nothing. Also that I only have ** hours.**I don't really care about them uploading it, I just want my account deleted. It's been hacked multiple times before and has been nothing but a headache since I got out of school. Supposedly, me sending this will get it uploaded anyway. I honestly don't think it's even going to be anything crazy because they'd have to use my phone's webcam that can't see anything special anyway.**The e-mail account is *****@***.com and the emergency e-mail is *****@***.com**I can provide the first two passwords the umail account had, but neither of them seem to be accepted by the account recovery system. I can also provide all three copies of that email and their time stamps (March **th at *:** PM, *:** PM, and **:** AM) If I need to prove it's my account some other way I will.***Update ******Received a *th email at **:** AM to the recovery email
I can't log in to my Umail account and the recovery system just keeps telling me to contact my domain admin
I just want the account deleted since it's been hacked multiple times and is completely useless to me.
Since roughly August of ****
I've tried using the account recovery system, but as mentioned, it just keeps telling me to contact someone
How GetHuman-crossfad fixed the problem

We are waiting for GetHuman-crossfad to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-crossfad fixes it.
This email address isn't valid

Google

Gmail*Umail
Complaint issue
Reported by GetHuman-crossfad
Mar 27th, 2019 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 52880 others
0 customers following this

Timeline

GetHuman-crossfad started working on this issue
Mar 27th, 2019 9:55am