I received an e-mail from my old school account that I can't seem to recover on the eme...

GetHuman-crossfad's complaint issue with Google from March 2019

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The issue in GetHuman-crossfad's own words
Delete my Umail account ... I received an e-mail from my old school account that I can't seem to recover on the emergency e-mail tied to it. It's title is saying that I needed to change my password. When opened, it was actually a blackmail letter saying that I'd been spied on by some malware that I was given. It said I was caught watching some explicit video through the webcam on my "device" and that they have complete control over my system. They're going to send it to all my contacts unless I pay them $*** dollars in bitcoins. They ended it saying they'd made no mistakes, they can't tracked, and that filing a complaint would do nothing. Also that I only have ** hours.**I don't really care about them uploading it, I just want my account deleted. It's been hacked multiple times before and has been nothing but a headache since I got out of school. Supposedly, me sending this will get it uploaded anyway. I honestly don't think it's even going to be anything crazy because they'd have to use my phone's webcam that can't see anything special anyway.**The e-mail account is *****@***.com and the emergency e-mail is *****@***.com**I can provide the first two passwords the umail account had, but neither of them seem to be accepted by the account recovery system. I can also provide all three copies of that email and their time stamps (March **th at *:** PM, *:** PM, and **:** AM) If I need to prove it's my account some other way I will.***Update ******Received a *th email at **:** AM to the recovery email
I can't log in to my Umail account and the recovery system just keeps telling me to contact my domain admin
I just want the account deleted since it's been hacked multiple times and is completely useless to me.
Since roughly August of ****
I've tried using the account recovery system, but as mentioned, it just keeps telling me to contact someone
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complaint issue
Reported by GetHuman-crossfad
Mar 27th, 2019 - 22d ago
I have an issue with Google too
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GetHuman-crossfad started working on this issue
Mar 27th 9:55am