Basically, around *** years ago I had my android phone stolen on a night out, it was a...

GetHuman-chrissdr's customer service issue with Google from March 2019

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The issue in GetHuman-chrissdr's own words
Recover my old email address ... Basically, around *** years ago I had my android phone stolen on a night out, it was a nexus *x. I used the gmail *****@***.com which all of my photos and music was backed up to from this phone and my htc one I had previously before the nexus. This wasn’t and isn’t my primary email address, that’s *****@***.com. So when I lost my phone I stopped using the gmail account for a short period of time and when I did try to get back on it the password and recovery email has been changed. However if you look at the billing address of any purchase made from that gmail account it will be the same as my current emails billing address and I can verify over voice call or any other way you require that this is my old email. I just really want my old pictures back from school please, my friend passed away a year ago and would really like to know if I have any pictures with him on there. Please contact me back as I’ve tried to recover this email countless times in the past * years and have never even received a response. Also the pre set recovery questions won’t work as the recovery emails been changed. Thank you for your time*Also my name is Christopher Thomas Drumm if that helps.
I’ve tried to recover it several times but I can’t do anything because the recovery emails been changed
Ask me anything you want to verify this is my account
I’m respectful, patient and understanding
Looking for phone numbers to contact, emails to contact, carried out the recovery process several times
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Google play * gmail
Customer service issue
Reported by GetHuman-chrissdr
Mar 13th, 2019 - 5 mons ago
I have an issue with Google too
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Seen by 14 customers so far
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GetHuman-chrissdr started working on this issue
Mar 13th 12:59pm