Basically, around *** years ago I had my android phone stolen on a night out, it was a...
GetHuman-chrissdr's customer service issue with Google from March 2019
Help with my Google issue
First: share to improve GetHuman-chrissdr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-chrissdr's next move: try the Google help center again.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-chrissdr will want to follow the link below to head to their help center. We will check on GetHuman-chrissdr later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-chrissdr may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-chrissdr's own words
Recover my old email address ... Basically, around *** years ago I had my android phone stolen on a night out, it was a nexus *x. I used the gmail *****@***.com which all of my photos and music was backed up to from this phone and my htc one I had previously before the nexus. This wasn’t and isn’t my primary email address, that’s *****@***.com. So when I lost my phone I stopped using the gmail account for a short period of time and when I did try to get back on it the password and recovery email has been changed. However if you look at the billing address of any purchase made from that gmail account it will be the same as my current emails billing address and I can verify over voice call or any other way you require that this is my old email. I just really want my old pictures back from school please, my friend passed away a year ago and would really like to know if I have any pictures with him on there. Please contact me back as I’ve tried to recover this email countless times in the past * years and have never even received a response. Also the pre set recovery questions won’t work as the recovery emails been changed. Thank you for your time*Also my name is Christopher Thomas Drumm if that helps.
I’ve tried to recover it several times but I can’t do anything because the recovery emails been changed
Ask me anything you want to verify this is my account
I’m respectful, patient and understanding
Looking for phone numbers to contact, emails to contact, carried out the recovery process several times
I have an issue with Google too
How GetHuman-chrissdr fixed the problem
We are waiting for GetHuman-chrissdr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.