On Jan **, **** I had a computer issue and was told to purchase a $***.** Google Play C...

GetHuman2463317's customer service issue with Google from March 2019

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Help with my Google issue
GetHuman2463317's next move: try the Google help center again.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2463317 will want to follow the link below to head to their help center. We will check on GetHuman2463317 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman2463317 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman2463317's own words
On Jan **, **** I had a computer issue and was told to purchase a $***.** Google Play Card to cover the cost of a software product that was needed for the repair. After many phone calls from the Computer Service Company about the status of my card purchase I became suspicious and called the company number from my previous computer repair. It was at that point that I found out that the company that had called me WAS NOT the company that I had previously dealt with even though they insisted they were. My Original Company told me that this FAKE Company was Scamming people using the legitimate company's name. I immediately stopped communicating with the FAKE company. I DID NOT use the Google Play card and DI NOT provide them with the numbers on the back of the card as they had requested. **I Now have a $***.** Google Play Card that I have no use for and need to find out how I can get a refund. I am a ** year old man, with Social Security as my only source of income, and need this money for my day-to-day living expenses. Please provide contact information as to how to proceed with this request. Thank you. in advance, for your assistance and consideration for this request.*Regards,*John D. Vandiver**** Dusseldorf Drive*Fayetteville, OH *****
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Google

Customer service issue
Reported by GetHuman2463317
Mar 12th, 2019 - 5 mons ago
I have an issue with Google too
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Seen by 11 customers so far
Similar issue to 48973 others
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Timeline
GetHuman2463317 started working on this issue
Mar 12th 6:27pm
GetHuman2463317 shared this issue with your circles on Google+
Mar 12th 6:36pm