I ordered a Google Pixelbook for Cybermonday, but I wasn't home when FedEx tried to del...

GetHuman-bbsulam's customer service issue with Google from December 2018

2 views
 | 
21984 similar
 | 
0 following
Help with my Google issue
GetHuman-bbsulam's next move: try the Google help center again.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bbsulam will want to follow the link below to head to their help center. We will check on GetHuman-bbsulam later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-bbsulam's own words
I ordered a Google Pixelbook for Cybermonday, but I wasn't home when FedEx tried to deliver it the first time and a signature was needed. I called FexEx another day to ask them to hold it at the location since I wouldn't be home during the week when they try to deliver it... and they said my package was out for delivery and of I didn't get it to call them back. In the end I got another tracking notification saying attempted delivery but no one was home, and so I called to have them hold my package and was told it is being returned to the shipper.**I then called the Google store support and was told that my pixelbook, that I bought for a $*** cybermonday discount, was being returned to their warehouse and that I would NOT be getting the product I paid for, that I would have to pay full price and re buy the product if I wanted it. This does not make any sense. It has always been that the package is HELD AT A location for pick up if the customer is not available. Why was the default to have it shipped back to Google??**I would like to see this resolved in a fair way: I bought the pixelbook at the cybermonday discount and if Google will not reship my product to me (it was not my fault that the product was sent back to the shipper: I was asking for it to be held for pick up!) and I have to buy another, it should be at the cybermonday discounted price (AND this time I need to make sure Google has my package held for pick up unless it will he delivered during the weekend as I work and am not home until *pm on weekdays).
GetHuman-bbsulam did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-bbsulam fixed the problem
We are waiting for GetHuman-bbsulam to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bbsulam fixes it.
This email address isn't valid

Google

Customer service issue
Reported by GetHuman-bbsulam
Dec 8th, 2018 - 5 mons ago
I have an issue with Google too
Fixed
Seen by 2 customers so far
Similar issue to 21984 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-bbsulam started working on this issue
Dec 8th, 2018 10:53pm
GetHuman-bbsulam indicated the issue is not fixed yet.
Dec 8th, 2018 10:58pm