My name is Terry J. Grubb and I cannot access my emails at *****@***.com. Have tried t...

GetHuman1699606's customer service issue with Google from December 2018

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The issue in GetHuman1699606's own words
My name is Terry J. Grubb and I cannot access my emails at *****@***.com. Have tried tried five (*) times to recover access, on *********. The problem is, I do not remember my password and when I tried to us the five G-numbers, this only leads to a request for the password and the back-up password, which I to not remember. What other information can I provide you to obtain assistance in getting my password re-established?? If you can access my email account, the last email I was able to access was an order confirmation email from AVG, on **********, at *:** PM, where I ordered three protection products. I can provide the product names, if that will help. Please reply to me , utilizing my wife's email at *****@***.com.
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Customer service issue
Reported by GetHuman1699606
Dec 6th, 2018 - 2 mons ago
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GetHuman1699606 started working on this issue
Dec 6th, 2018 1:48am