My phone was stolen now you tell me I can't have my account. Because they have access t...

GetHuman1697828's customer service issue with Google from December 2018

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GetHuman1697828's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1697828 will want to follow the link below to head to their help center. We will check on GetHuman1697828 later to make sure it's all set or try to help escalate.
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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1697828's own words
My phone was stolen now you tell me I can't have my account. Because they have access to it as well and keep changing my password. I have jobs offerings. Child support notifications and dam near my whole life on there. You keep asking when did I make the account a few years ago. I have no memory like an elephant. Being accurate I guess I'm locked out forever. Meanwhile while a thief enjoys my personal things on Google. Yeah good job looking out for my security and privacy. Wow I think GOOGLE!!! Thanks you're doing such a good job. NOT!! Meanwhile I can no longer picture share with my fiancee' on Google because I'm locked out because the thief you are allowing to have access. Lyrics Sincere. Sincerely L*****@***.com verification email: V*****@***.com. Phone number on file ***.***.**** contact phone number ***.***.**** NOW ask the perpetrator that information and see if they can answer correctly.without saying sorry to many attempts. If you really want to protect me let me back on so that Google can help me secure my account and email otherwise. I'm gonna start to believe Google doesn't really care because no justice as been taken in my behalf. You can call me at either number. Next time ask the other person let you give them a call.*PLEASE I NEED YOU * LET ON!!!!!
GetHuman1697828 did not yet indicate what Google should do to make this right.
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Customer service issue
Reported by GetHuman1697828
Dec 5th, 2018 - a mon ago
I have an issue with Google too
Not resolved
Seen by 2 customers so far
Similar issue to 21215 others
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Timeline
GetHuman1697828 started working on this issue
Dec 5th, 2018 8:57pm