I have engaged an APP for a refund and have been declined. I engaged my bank and tried...
GetHuman-kraftz's customer service issue with Google from November 2018
Help with my Google issue
First: share to improve GetHuman-kraftz's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kraftz's next move: try the Google help center again.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kraftz will want to follow the link below to head to their help center. We will check on GetHuman-kraftz later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-kraftz may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-kraftz's own words
I have engaged an APP for a refund and have been declined. I engaged my bank and tried engaging your company but reaching a person is like finding a needle in a haystack. I was charged **.** for LIFE*** after one day of using it we didn't like it and uninstalled it we were unaware that we had to cancel. When we were informed we reached out since the **th of Nov. It is absurd that we can not receive a refund for a service we are not using. I have reached out to the BBB regarding and I was informed by the APP to contact you. How do I get my money back for a subscription that was not what was expected. I have now removed all ability for GOOGLE to touch any of my funds as you billed against an account which was closed and did that twice costing me overdraft of **.** so now I am out over ***.** for something that again NOT using and receiving no enjoyment from. Please assist in resolving this issue.
GetHuman-kraftz did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-kraftz fixed the problem
We are waiting for GetHuman-kraftz to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.