I have engaged an APP for a refund and have been declined. I engaged my bank and tried...

GetHuman-kraftz's customer service issue with Google from November 2018

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For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-kraftz's own words
I have engaged an APP for a refund and have been declined. I engaged my bank and tried engaging your company but reaching a person is like finding a needle in a haystack. I was charged **.** for LIFE*** after one day of using it we didn't like it and uninstalled it we were unaware that we had to cancel. When we were informed we reached out since the **th of Nov. It is absurd that we can not receive a refund for a service we are not using. I have reached out to the BBB regarding and I was informed by the APP to contact you. How do I get my money back for a subscription that was not what was expected. I have now removed all ability for GOOGLE to touch any of my funds as you billed against an account which was closed and did that twice costing me overdraft of **.** so now I am out over ***.** for something that again NOT using and receiving no enjoyment from. Please assist in resolving this issue.
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Customer service issue
Reported by GetHuman-kraftz
Nov 28th, 2018 - 9 mons ago
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GetHuman-kraftz started working on this issue
Nov 28th, 2018 3:54pm