I have a Nextbook Android. I have not been able to get into it because it keeps saying...

GetHuman-mycellph's customer service issue with Google from November 2018

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The issue in GetHuman-mycellph's own words
I have a Nextbook Android. I have not been able to get into it because it keeps saying it is locked. I do t know what this means it how it got locked. After the charge it comes on and continues flashing NEXTBOOK across s Rene and nothing else comes up. I pushed the on*off button and held it and the tablet came back on. But, also only flashed across the screen, NEXTBOOK. I then pushed the volume down button simultaneously with the power button. The little green man came up and a notice that says my system may not be working correctly because of verification not being correct. It instructed me to push the up*down button to make choice to reboot, turn tablet off. I pushed the arrow up button, that was the choice, you can reach this by up or down. When I do push up or down for the choice of rebooting the tablet, it goes black then back to NEXTBOOK across screen and ends there. It never goes any further.
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Customer service issue
Reported by GetHuman-mycellph
Nov 27th, 2018 - 9 mons ago
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GetHuman-mycellph started working on this issue
Nov 27th, 2018 8:52pm