Hi there,*My husband has lost access to his Gmail account & created a new email address...

GetHuman1640324's customer service issue with Google from November 2018

9 views
 | 
19171 similar
 | 
0 following
Help with my Google issue
First: share to improve GetHuman1640324's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1640324 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1640324 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1640324's own words
Hi there,*My husband has lost access to his Gmail account & created a new email address. While he does have access to an email acct, he'd like to regain access to his former account ie pics, contacts, previous emails, etc. His former wife set up the acct including his secret question, frequently changed his passwords & then when forced to get out of his acct, did so. However, after his phone was dropped into a reservoir he was helping build, he lost all access as he was unable to sign back in on his new phone. We've both tried repeatedly to regain access but have been unable to do so, even after contacting Google. Would you please help us? He's self employed and cannot recover most of the contact info on clients he's worked with over ** years. *Thank you,*Heather Steele *His new email is *****@***.com*It's linked with my acct at *****@***.com &*or *****@***.com*His phone is ***.***.*****& Mine is ***.***.*****He works until *:** on weekdays. I'm available now.*Again, thank you.
GetHuman1640324 did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman1640324 fixed the problem
We are waiting for GetHuman1640324 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1640324 fixes it.
This email address isn't valid

Google

Customer service issue
Reported by GetHuman1640324
Nov 27th, 2018 - 9 mons ago
I have an issue with Google too
Not resolved
Seen by 9 customers so far
Similar issue to 19171 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1640324 started working on this issue
Nov 27th, 2018 8:45pm