Hi there,*My husband has lost access to his Gmail account & created a new email address...

GetHuman1640324's customer service issue with Google from November 2018

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1640324's own words
Hi there,*My husband has lost access to his Gmail account & created a new email address. While he does have access to an email acct, he'd like to regain access to his former account ie pics, contacts, previous emails, etc. His former wife set up the acct including his secret question, frequently changed his passwords & then when forced to get out of his acct, did so. However, after his phone was dropped into a reservoir he was helping build, he lost all access as he was unable to sign back in on his new phone. We've both tried repeatedly to regain access but have been unable to do so, even after contacting Google. Would you please help us? He's self employed and cannot recover most of the contact info on clients he's worked with over ** years. *Thank you,*Heather Steele *His new email is *****@***.com*It's linked with my acct at *****@***.com &*or *****@***.com*His phone is ***.***.*****& Mine is ***.***.*****He works until *:** on weekdays. I'm available now.*Again, thank you.

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Customer service issue
Reported by GetHuman1640324
Nov 27th, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 19171 others
0 customers following this


GetHuman1640324 started working on this issue
Nov 27th, 2018 8:45pm

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