Hello I am an employee of a large cable company. My phone was set without creating a pi...

GetHuman-jeromerf's customer service issue with Google from November 2018

8 views | 18999 similar | 0 following
Help with my Google issue
First: share to improve GetHuman-jeromerf's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jeromerf's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jeromerf will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jeromerf can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-jeromerf may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-jeromerf's own words
Hello I am an employee of a large cable company. My phone was set without creating a pin mistakenly. I actually used a security option provided by the phone setup but learned later I had to setup a pin only. I set my email address *****@***.com and stored my password on my phone. When I completed setting up my phone the phone locked me out with a pin that I did not set up. My alternate email address that is tied to my employee account has been used by myself to try to reactivate my employee account but I have tried a few time. I recently guessed I need to leave the process alone because you folks may penalize me for multiple request even though you provide information stating one should fill out the account recovery form to provide information to the recovery team. Also I have not seen any questions in that form accept date the account was created. Anyway, please if you could authenticate my account and give me a new password as soon as possible. Please forgive my multiple requests as I was ignorant of the repeat request implications. **Sincerely *Jerome Rashawn Fox

GetHuman-jeromerf did not yet indicate what Google should do to make this right.

How GetHuman-jeromerf fixed the problem

We are waiting for GetHuman-jeromerf to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jeromerf fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jeromerf
Nov 27th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 18999 others
0 customers following this


GetHuman-jeromerf started working on this issue
Nov 27th, 2018 5:05am

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies