I left my phone in a bathroom in NM and didn't realize it for about five miles. We went...
GetHuman1621644's customer service issue with Google from November 2018
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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1621644's own words
Trying to log in to my Google account to find my stolen phone ... I left my phone in a bathroom in NM and didn't realize it for about five miles. We went back to get it and it was gone. Pretty sure the gas station attendant lied and said nobody turned it in but we couldn't prove it. I temporarily suspended my phone service, but I need to find out where the phone is so I can call the local police if it's still there. I was too stressed to remember my Google password, so I requested help which locked me out so that when I finally did remember it AND enter the Google code AND answer my security question AND enter the phone number AND provide a backup email address, I still couldn't get in. I don't want to wait three to five business days for somebody at Google to contact me. This is a nightmare. If Google doesn't fix this, I'm switching to Apple.
I have two adults with disabilities in my household, I'm on a road trip, and I need my phone.
I want a real live human being with some compassion and understanding to email me at the address I provided so I can give them a contact number to call me so they can unlock my account. This should not take three to five business days. I can't wait for my account access until Friday!
I have been a Google customer AND PROMOTER for a very long time. I say things like "Google is your friend" and "Ask Google" all the time.
I have tried everything. I have verified my existence. Once I remembered my password and entered all of the other verification steps, that should have released the request for assistance and allowed me back into my account. I get that security is important, but this is a little ridiculous.
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