A Google Duo call was connected and still photos taken without consent or knowledge. Bo...

GetHuman1541158's customer service issue with Google from November 2018

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The issue in GetHuman1541158's own words
A Google Duo call was connected and still photos taken without consent or knowledge. Both phones were iOS an i* and i*. We loaned him the i* so it would easy to sync or pair them. Also, he had an i* prior to that and it shows as a trusted device on the i* that we loaned him that used to belong to her. So he may have been doing this longer than we realized. Please advise how this is possible. Disabled vision impaired woman was photographed. I have a lot of information and know that there is a way to do it but I can't figure out exactly how it was done. The person that took the pics had free access to both phones and could have paired them or synced them in any way. Somehow the call was connected without her knowledge and she was watched for approximately ** minutes based on the time stamp of the photos taken over a span of ** minutes. His face is in the box and she is paying no attention to him as she is engaged in an activity with photos and is bending over to get supplies etc. She is wearing a revealing top that she never wears in front of anyone. We took the phone back from him because she could not get through to him and it appeared seemed like she was being blocked and she indeed was blocked because he was using her mobile number. He does not have a mobile number only a text now number that he uses with wifi. It seems as though he was using our internet and her number for his Instagram and whatever app requires a mobile number. Her number was also his trusted number for his Apple id. I have the Google Duo logs and on her device is showed his text now number as both incoming and outgoing even before we lent him the i*. After we lent him the i*, on his Google Duo logs there were very few incoming calls from her number so she was blocked most of the time. It only showed Missed. I am fairly certain that a text exchange probably occurs for each of those calls that says call me. So he unblocked her every once in awhile. Anyway, law enforcement is handling the pics and there are other pics that were taken away from Google Duo. They don't seem to understand what I am talking about and it is a very low priority case to them. He insists that she knew she was on a call but he acknowledges that she never would dress like that in front of him. She knows for certain that she was not on a call. She is not looking at him at all. He looks like he is well you know. And when she must get the creepy feeling and does look toward her phone. His head ducks down and the settings come up on the screen. The mic is muted so I don't know how they were having a call. Also, if we put in a ticket is it possible for you to provide any diagnostic information on the * phones. We do own both of them. We still have the i* in our possession. His Apple id trusted phone number was her phone number. Probably still is if I had to guess. They are not together anymore because the trust thing well yeah it's shot. Anyway, I don't think it would have quite as easy except that she is vision impaired and he also changed all of her accessibility settings on her phone. She is very paranoid now and we just want to know how he did it because he will tell us. Bluetooth was activated on the screen so I was wondering if that was a factor or sync or what. Thank you for any information that you can provide or resources that we can use to get information about how this happened.*Jackie Kelly ***-***-****
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Customer service issue
Reported by GetHuman1541158
Nov 11th, 2018 - 4 mons ago
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GetHuman1541158 started working on this issue
Nov 11th, 2018 7:12pm