product zte z***vl cell phone, my daughter set up a google account on the phone and fo...

GetHuman-krstnsla's customer service issue with Google from August 2018

Help with my Google issue
The issue in GetHuman-krstnsla's own words
product zte z***vl cell phone, my daughter set up a google account on the phone and forgot all the information I have repeatedly tried the account recovery , as well as calling google support and have found no way of unlocking device ,the rep. I spoke with over the phone said I needed to contact the service provider, so I did and the service provider informed me they had nothing to do with google and that I needed to contact google , so I again called support and got told the same thing again .. I am quite agitated and baffled , I just want to unlock my daughters phone so I can put service back on it and not have to spend money I don't have. I thank you greatly for your time and hope to hear back soon thank you
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Customer service issue
Reported by GetHuman-krstnsla
Aug 5th, 2018 - 3 mons ago
I have an issue with Google too
Fixed
Seen by 9 customers so far
Similar issue to 4568 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-krstnsla started working on this issue
Aug 5th 5:19pm
GetHuman-krstnsla indicated the issue is not fixed yet.
Aug 5th 6:57pm
GetHuman-krstnsla indicated the issue is not fixed yet.
Aug 6th 6:37pm