The phone I had been using to access my Gmail account was broken, I do not have the pas...

GetHuman-lizandja's customer service issue with Google from June 2018

Help with my Google issue
The issue in GetHuman-lizandja's own words
The phone I had been using to access my Gmail account was broken, I do not have the password it was changed in a bout of anger, I'm not sure the exact month it was created i believe ****. I know the back-up email account username, however I do not know it's password either and it was used on the same phone as my main account I'm attempting to recover therefore, using a known device or ip address isn't possible. I can provide personal identification, pictures for facial recognition or any alternative to recover the password. The reason I am so adamant about recovering the password is I was in an abusive relationship and having now left I do not have any pictures or memorabilia of my child's first * years of life. I am trying to get into my Google drive affiliated with the gmail account *****@***.com. I've tried multiple times I'm afraid the account will be deleted due to lack of use before I accomplish recovery. If there is any help available or an alternative route to retrieve the photos on the Google Photos or Google Drive applications (I utilized both) these are all I need of the account. Please if there is any other information I can provide to help verify it was my account I appreciate any response, thank you in advance.
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Customer service issue
Reported by GetHuman-lizandja
Jun 28th, 2018 - 10 mons ago
I have an issue with Google too
Fixed
Seen by 8 customers so far
Similar issue to 3009 others
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-lizandja started working on this issue
Jun 28th, 2018 10:56pm
GetHuman-lizandja shared this issue with friends on Facebook
Jun 28th, 2018 10:56pm
GetHuman-lizandja indicated the issue is not fixed yet.
Jul 2nd, 2018 10:24am
GetHuman-lizandja indicated the issue is not fixed yet.
Jul 3rd, 2018 7:40pm
GetHuman-lizandja indicated the issue is not fixed yet.
Jul 3rd, 2018 7:41pm