The phone I had been using to access my Gmail account was broken, I do not have the pas...

GetHuman-lizandja's customer service issue with Google from June 2018

11 views | 3009 similar | 0 following
Help with my Google issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Google help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-lizandja's own words
The phone I had been using to access my Gmail account was broken, I do not have the password it was changed in a bout of anger, I'm not sure the exact month it was created i believe ****. I know the back-up email account username, however I do not know it's password either and it was used on the same phone as my main account I'm attempting to recover therefore, using a known device or ip address isn't possible. I can provide personal identification, pictures for facial recognition or any alternative to recover the password. The reason I am so adamant about recovering the password is I was in an abusive relationship and having now left I do not have any pictures or memorabilia of my child's first * years of life. I am trying to get into my Google drive affiliated with the gmail account *****@***.com. I've tried multiple times I'm afraid the account will be deleted due to lack of use before I accomplish recovery. If there is any help available or an alternative route to retrieve the photos on the Google Photos or Google Drive applications (I utilized both) these are all I need of the account. Please if there is any other information I can provide to help verify it was my account I appreciate any response, thank you in advance.

GetHuman-lizandja did not yet indicate what Google should do to make this right.

How GetHuman-lizandja fixed the problem

We are waiting for GetHuman-lizandja to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lizandja fixes it.
This email address isn't valid

Google

Customer service issue
Reported by GetHuman-lizandja
Jun 28th, 2018 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 3009 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman-lizandja started working on this issue
Jun 28th, 2018 10:56pm
GetHuman-lizandja shared this issue with friends on Facebook
Jun 28th, 2018 10:56pm
GetHuman-lizandja indicated the issue is not fixed yet.
Jul 2nd, 2018 10:24am
GetHuman-lizandja indicated the issue is not fixed yet.
Jul 3rd, 2018 7:40pm
GetHuman-lizandja indicated the issue is not fixed yet.
Jul 3rd, 2018 7:41pm

Moving? Compare and Schedule Free.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies