Dear, about three weeks ago we bought a tablet for our kids. For their safety my husban...

GetHuman-daivius's Refund or Suspicious Charges issue with Google Play from February 2020

Help with my Google Play issue
Before contacting them, items GetHuman-daivius may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-daivius's own words
Dear, about three weeks ago we bought a tablet for our kids. For their safety my husband (*****@***.com) created an e-mail (*****@***.com) just for our daughters. The first program, they would like to try was Simply Piano by JoyTunes. They liked it. After a few tests they offered to try the follow up version for * days for free. We did it. After our expectations were not met, we deleted the program after * days. But unfortunately a few days later I noticed the money was debited from my account. I just want to find out, how is that possible? How can I get my money back? Or even more, can I be sure they won't be scanned again in a year's time? I tried to write a request for money return, but no account (from our family) has any purchase history with this app. I even tried to download it again but i failed. There was written, the program can not been sent. I really please help me. I believe you have many security tools.

GetHuman-daivius did not yet indicate what Google Play should do to make this right.

How GetHuman-daivius fixed the problem

We are waiting for GetHuman-daivius to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Google Play

Refund or Suspicious Charges issue
Reported by GetHuman-daivius
Feb 17th, 2020 - 8 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 14651 others
0 customers following this


GetHuman-daivius started working on this issue
Feb 17th 11:23am
GetHuman-daivius indicated the issue is not fixed yet.
Feb 17th 4:19pm
GetHuman-daivius indicated the issue is not fixed yet.
Feb 20th 12:46pm
GetHuman-daivius shared this issue with friends on Facebook
Feb 20th 12:46pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies