Dear, about three weeks ago we bought a tablet for our kids. For their safety my husban...

GetHuman-daivius's Refund or Suspicious Charges issue with Google Play from February 2020

Help with my Google Play issue
Before contacting them, items GetHuman-daivius may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-daivius's own words
Dear, about three weeks ago we bought a tablet for our kids. For their safety my husband (*****@***.com) created an e-mail (*****@***.com) just for our daughters. The first program, they would like to try was Simply Piano by JoyTunes. They liked it. After a few tests they offered to try the follow up version for * days for free. We did it. After our expectations were not met, we deleted the program after * days. But unfortunately a few days later I noticed the money was debited from my account. I just want to find out, how is that possible? How can I get my money back? Or even more, can I be sure they won't be scanned again in a year's time? I tried to write a request for money return, but no account (from our family) has any purchase history with this app. I even tried to download it again but i failed. There was written, the program can not been sent. I really please help me. I believe you have many security tools.

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Google Play

Refund or Suspicious Charges issue
Reported by GetHuman-daivius
Feb 17th, 2020 - 8 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 14651 others
0 customers following this

Timeline

GetHuman-daivius started working on this issue
Feb 17th 11:23am
GetHuman-daivius indicated the issue is not fixed yet.
Feb 17th 4:19pm
GetHuman-daivius indicated the issue is not fixed yet.
Feb 20th 12:46pm
GetHuman-daivius shared this issue with friends on Facebook
Feb 20th 12:46pm

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