So here’s the issue. I have been getting charged for a game that I have downloaded and...

GetHuman-teatutah's Refund or Suspicious Charges issue with Google Play from December 2019

Help with my Google Play issue
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-teatutah's own words
So here’s the issue. I have been getting charged for a game that I have downloaded and I haven’t been making any purchases. They have been just taking money out of my account every week and I didn’t notice until yesterday when I decided to see why money was missing out of my account. I’ve also had a look at my google play account purchases and have seen a heap of purchases that I did not make ! When I requested a refund for all the money that has been taken out of my account they said it was not in their policy to do so. Over $*** has been taken out of my account since the **********. I want my money back I don’t no what you can do but this is really not acceptable! I have not made any of these purchases, they have taken money out of my partners account too before and she got a refund back not for all of it but some of it , and I don’t know how they managed to get my bank account again because I removed it ages ago from google play. And just yesterday on Christmas Day I saw that it was back on my google play and money has been getting taken out !

GetHuman-teatutah did not yet indicate what Google Play should do to make this right.

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Google Play

Refund or Suspicious Charges issue
Reported by GetHuman-teatutah
Dec 25th, 2019 - 10 months ago
Fixed
Seen by 4 customers so far
Similar issue to 15759 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged

Timeline

GetHuman-teatutah started working on this issue
Dec 25th, 2019 9:18pm
GetHuman-teatutah indicated the issue is not fixed yet.
Dec 27th, 2019 6:34am
GetHuman-teatutah confirmed the issue is fixed. Hooray!
Dec 27th, 2019 6:35am

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