I was playing Trendsetter, on whaleapp. who I've contacted immensely since it happened...
GetHuman1786490's customer service issue with Google Play from December 2019
Help with my Google Play issue
First: share to improve GetHuman1786490's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1786490 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman1786490's own words
I was playing Trendsetter, on whaleapp. who I've contacted immensely since it happened, with no reply. I went in to purchase coins and pressed on $*.** coin purchase and then automatically clicked to process as I always do. Then as it was purchasing I noticed it said the amount I had paid was $**..I tried to stop it but it was too late. If you look at the history of this particular game you will see I do not and have never purchased high amounts for coins. The only game I pay high amounts for is Slotomania. Now they are not responding, I need that money, for my rent, for my kids. If you look at the game history you will see I have not played it at all since the $** coin package was accidentally purchased. I know I pressed the $*.** so I have no idea why when I purchased it came up as $**AUD...please please help me I'm getting nowhere with the games support
GetHuman1786490 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman1786490 fixed the problem
We are waiting for GetHuman1786490 to fix the problem and share the solution with the rest of us customers.
Please help with my Google Play issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Google Play customer problems.