I was playing Trendsetter, on whaleapp. who I've contacted immensely since it happened...

GetHuman1786490's customer service issue with Google Play from December 2019

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The issue in GetHuman1786490's own words
I was playing Trendsetter, on whaleapp. who I've contacted immensely since it happened, with no reply. I went in to purchase coins and pressed on $*.** coin purchase and then automatically clicked to process as I always do. Then as it was purchasing I noticed it said the amount I had paid was $**..I tried to stop it but it was too late. If you look at the history of this particular game you will see I do not and have never purchased high amounts for coins. The only game I pay high amounts for is Slotomania. Now they are not responding, I need that money, for my rent, for my kids. If you look at the game history you will see I have not played it at all since the $** coin package was accidentally purchased. I know I pressed the $*.** so I have no idea why when I purchased it came up as $**AUD...please please help me I'm getting nowhere with the games support

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Google Play

Customer service issue
Reported by GetHuman1786490
Dec 17th, 2019 - 10 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 15916 others
0 customers following this

Timeline

GetHuman1786490 started working on this issue
Dec 17th, 2019 9:44pm
GetHuman1786490 indicated the issue is not fixed yet.
Dec 18th, 2019 3:44am
GetHuman1786490 indicated the issue is not fixed yet.
Dec 18th, 2019 10:02pm