Dear Google Team,**I facing an issues which suddenly show on my mobile bill within * da...

GetHuman3673688's Refund or Suspicious Charges issue with Google Play from September 2019

Help with my Google Play issue
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman3673688's own words
Dear Google Team,**I facing an issues which suddenly show on my mobile bill within * days cost me $****, and i have no idea for this charges. I did check with tele company and they need me direct check with google play help center.**I believed that my younger kid (* years old) using my mobile phone to play his game during school holiday and accidently press whatever screen shown picture. This amount was really kill me, all my family expenses is very tight and right now come out with this suppricing charges.**Account: *****@***.com**All charges were happen from *th Sep **** to ** Sep ****. Hope you can to do refund for the charges.*Me and my family will be apprecaited for your help. I promise I will monitor my kid closely and wouldn't happen again.**Best Regards*Tony Liew****-****-****

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Google Play

Refund or Suspicious Charges issue
Reported by GetHuman3673688
Sep 30th, 2019 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 58966 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged

Timeline

GetHuman3673688 started working on this issue
Sep 30th, 2019 4:11am
GetHuman3673688 indicated the issue is not fixed yet.
Sep 30th, 2019 12:27pm
GetHuman3673688 indicated the issue is not fixed yet.
Sep 30th, 2019 12:29pm
GetHuman3673688 indicated the issue is not fixed yet.
Sep 30th, 2019 12:30pm
GetHuman3673688 shared this issue with friends on Facebook
Sep 30th, 2019 12:30pm
GetHuman3673688 shared this issue with your circles on Google+
Sep 30th, 2019 12:33pm
GetHuman3673688 shared this issue with others over email
Sep 30th, 2019 12:34pm
GetHuman3673688 indicated the issue is not fixed yet.
Oct 1st, 2019 10:47am
GetHuman3673688 indicated the issue is not fixed yet.
Oct 1st, 2019 3:26pm
GetHuman3673688 indicated the issue is not fixed yet.
Oct 3rd, 2019 7:12am
GetHuman3673688 indicated the issue is not fixed yet.
Oct 5th, 2019 4:45am

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