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Google Play Customer FAQ

Top Answers & How-to Guides

What is Google Play's Phone Number?

The question we are asked most often is about how to talk to Google Play customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I update my account and billing information on Google Play?

Updating billing information on the Google Play Store is made easy with this step-by-step guide. By signing into your account and navigating...

How Do I Recover My Google Play Account?

You may need to recover your Google Play account after Google has locked you out of the system or after you have locked yourself out...
Ask any question you have about Google Play customer service, get an answer now.
Contact Google Play customer service

Recent Google Play Customer Questions

Google is charging my cash app card multiple small charges consistently that I didn’t request. It charges over and over even after a declined request. It just keeps requesting withdrawals back to back

If you're experiencing multiple unauthorized charges from Google on your Cash App card, it may be a result of a subscription or service you may have signed up for. We recommend checking your Google Play purchase history and any active subscriptions linked to your account. If the charges are erroneous or unauthorized, please consider reporting them through your Cash App for a resolution.
Asked Oct 11, 2024 10:05 PM

App developer refuses support, google strung me along for a month

We're sorry to hear that you are having a difficult experience with an app developer and not getting the support you need. Google Play strives to ensure a satisfactory experience for all users, however, app developers manage their own support services. If you are unsatisfied with an app service, you can leave a rating or review on Google Play to share your experience for others to see. If the problem is more serious, you may report it to Google Play for further investigation. Despite these frustrating circumstances, we hope that your future experiences are more positive.
Asked May 19, 2024 1:26 AM

I purchased a Google Play card. And it's saying it needs more information to be redeemed

Google Play might need more information to redeem your card as a measure to protect against potential fraud. They may ask for details like the Google account you'd like to credit, or where the card was purchased. If you're requested to send any more information (like proof of purchase), make sure not to share the code with anyone you do not recognise or trust. Ensure that the person requesting the details is a legitimate Google representative. Beware of scams and avoid giving out card details over suspicious calls or emails. Always follow the correct procedure for redemption as per Google's instructions. If you're still having issues after confirming these points, there's a link on this page for the most up-to-date contact information for further assistance.
Asked May 15, 2024 6:52 AM

hello,I purchase a giftcard of $100 since 5 days ago,but I can’t be able to redeem it,it keep saying invalid code

It seems like you're having difficulties redeeming your Google Play gift card. To prevent errors, make sure you're entering the code correctly and that there are no spaces. If the code is still invalid, it could be due to several reasons. The card may not be activated, it could have been used already, or maybe it isn't applicable in your country. You might need to return to the store if it wasn't properly activated. If the code has been used already, the card won't be valid anymore. If the card was purchased in a different country, it might not work due to Google Play's country-specific rules.
Asked Apr 24, 2024 8:23 AM

Refund issue, my refund was been approved payment was through airtel money method via google play

If your refund was approved but you haven't received it, it might take some time due to banking procedures. Usually, refunds take up to 48 hours to process. If you paid through Airtel Money for a Google Play purchase, the refund should be credited directly to your Airtel Money account. However, the exact duration for receiving refunds can vary depending on your provider's policy. If it has been more than a few days, it would be advisable to check with Airtel to see if they have received the refund yet, as they handle the exact process and timing of refund distribution and it's beyond Google Play's control.
Asked Apr 15, 2024 4:08 PM

Help me with my Google Play customer service issue

Gift Cards

How Do I Use My Google Play Gift Card for My Purchase?

You can purchase digital content or subscribe to apps on the Google Play Store with your gift cards. However, you need to redeem the...
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How Do I Check the Balance on My Google Play Gift Card?

You can easily check the balance on your Google Play gift card once it's added to your account. Just visit Google Play and tap the...
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How Do I Send Someone a Google Play Gift Card?

You can buy Google Play gift cards online and in-store. Go to the Amazon website, Target, Lowe's or Kroger to purchase a gift card....
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How Do I Request a Refund to a Gift Card from Google Play?

If you bought something from Google Play using a gift card, you can get a refund applied to your Google Play account if the company...
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How Do I Buy a Gift Card from Google Play?

Go to Google Play Store to purchase a gift card from Google Play online. Choose the amount of the gift card you want to purchase. Click...
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What Do I Do If My Google Play Gift Card Balance Won't Load?

If you checked your balance after redeeming your Google Play gift card and found that either it wouldn't load anything or it loaded...
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How Do I Fix a Problem with My Google Play Gift Card or Promo Code Not Loading?

If you are having troubl with your gift cards or promo code, it is possible to solve them with these helpful tips
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Subscriptions

How Do I Cancel My Google Play Subscription?

If you're looking to cancel your Google Play subscription, the best way is through the Playstore app or the Google website. Keep in...
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Support

Is it possible to get technical support from Google Play?

Google offers extensive support to Google Play users, including chat, email, help guides, and the Google Play community for technical...
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Security

How Do I Report Unauthorized Charges on Google Pay?

If you notice unauthorized charges on your Google Pay account, there are steps you can take to resolve the issue. First, verify the...
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How Do I Dispute Google Play Charges?

Google Play users may occasionally experience unauthorized charges on their accounts. To dispute a charge on the Play Store, users 1. Check the charges on the billing statement in the Google Play app. If the charge appears in a different format, it wasn't from Google Play. 2. Read the Google Play refund policy to understand if the charge is eligible for a refund. 3. Navigate to the "Help & Feedback" section in the Google Play app. 4. Search for "Refund" and select "Learn About Refunds on Google Play" from the search results. 5. Familiarize yourself with the refund policies and click on "Request a Refund" if your charge meets the requirements. 6. Confirm the account used for the purchase and select "Continue." 7. Select the unauthorized purchase from the list and click "Continue." 8. Choose the appropriate reason for requesting a refund and click "Continue." 9. Provide a brief description of the reason and click "Request a Refund." 10. Check the refund status by confirming the account and selecting "Continue." 11. Select a refund status to view the details of the disputed charge. 12. If the issue cannot be resolved, contact the credit card issuer or bank. It's important to monitor account activities regularly....
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Billing

How do I update my account and billing information on Google Play?

Updating billing information on the Google Play Store is made easy with this step-by-step guide. By signing into your account and navigating...
Read more

Account Recovery

How Do I Recover My Google Play Account?

You may need to recover your Google Play account after Google has locked you out of the system or after you have locked yourself out...
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Payment Methods

Can I use multiple payment methods for a single purchase on Google Play?

Yes, you can use multiple payment methods for a single purchase on Google Play. Google Play allows users to utilize various payment...
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App Downloads

What is the maximum size limit for app downloads on Google Play?

The maximum size limit for app downloads on Google Play is 100MB. This includes the initial download of the app and any additional...
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We look to the Google Play issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Google Play issues reported to GetHuman
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