Hello, I have Google play on my tablet and on my phone. In April I realized that my chi...

GetHuman2947370's Refund or Suspicious Charges issue with Google Play from May 2019

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Before contacting them, items GetHuman2947370 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman2947370's own words
Hello, I have Google play on my tablet and on my phone. In April I realized that my children and been unknowingly making purchases using the *-Tap purchase that tallied about $***. as soon as I realized that I figured out how to request a refund and took the *-tap purchase off of the tablet. Tonight, while I showered, my * year old son took my phone and made a purchase. my phone is password protected but it was, for some reason, still unlocked and a purchase was made for $**. I requested a refund almost immediately and it was denied twice. I cannot afford $** on a game that my son will never play. I am distraught. I am a single mother of * children on a very tight budget. I will remove the * tap purchase from my Phone as well. Please May I have a refund.

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Google Play

Refund or Suspicious Charges issue
Reported by GetHuman2947370
May 19th, 2019 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 42748 others
0 customers following this

Timeline

GetHuman2947370 started working on this issue
May 19th, 2019 1:48am
GetHuman2947370 indicated the issue is not fixed yet.
May 19th, 2019 7:54am
GetHuman2947370 indicated the issue is not fixed yet.
May 19th, 2019 7:58am
GetHuman2947370 indicated the issue is not fixed yet.
May 19th, 2019 7:59am
GetHuman2947370 indicated the issue is not fixed yet.
May 19th, 2019 8:02am

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