Google Play Customer Service Issues

I recently noticed an unauthorized payment of $49.77 deducted from my bank account. This payment does not correspond to any orders in my history. It's critical for me since it may result in an overdraft this month. I am seeking clarification from Google regarding this charge. I would appreciate further information on why this amount was taken and would like to proceed with a refund if possible. Your quick assistance on this matter is greatly appreciated. Thank you, K. J.

I have two concerns regarding my son's Google Play subscription. He signed up in January but has not had access to his phone or the internet due to mental health issues. I am being charged $9.99 monthly for "GooglePlay-Application Sub. Music Premium" and need to cancel it. The charges started in January [redacted] and continued in March and April, with duplicate charges. My son did not have the means to make these payments. I believe this is an error. Can someone please provide me with a contact number via email to assist me in resolving this issue? Thank you, Cindy

I am extremely frustrated with the situation regarding my spending on the Final Fantasy XV game app. I have invested a significant amount of money into it, totaling in the thousands of dollars. However, due to the latest update, the game is being reset completely. This means all the money and time I put into it are now lost. Despite my efforts to reach out to the developers for assistance, I have not received any help. I have heard that Google is issuing refunds to other players affected by this issue. As a long-time loyal customer of Google, I am reaching out to inquire about the possibility of obtaining a refund for the money I spent on the game. I understand that a lawsuit has been initiated, and I hope that I can also benefit from a refund. Thank you for your assistance. Haley

I recently released my first alpha version of my app on the Google Play store on May 6. I opted for a closed alpha release and added a few Gmail addresses, including my G-suite address, to the list of testers. However, none of us has received any emails yet. When I click on the link while logged in, I see a message stating that the app is not available or not accessible to me. It has been nearly three days since the release, and this delay doesn't seem typical. I'm trying to figure out if there is something else I need to do as I navigate through this process, but I find it all a bit confusing. Best regards, Laxman

Hello, I'm reaching out because my husband recently bought 3 packs on his game Lords Mobile. While the $9 and $35 purchases went through, the $35 pack he also purchased did not show up in the game. We can see all 3 transactions on our bank statement and also received 3 receipts from Google Play via Gmail. We're not looking for a refund, just hoping to receive the missing $35 pack in the game. Thank you for your prompt attention to this matter, we would greatly appreciate it.

Dear Sir/Madam, I am inquiring about my wife's recent debit card charge from 08/05/[redacted], referencing VISA-GOOGLE*MOBI TECH G.CO HELPPAY#AU#[redacted](REF.[redacted]50) for $75.99. She does not recognize this transaction and suspects it to be fraudulent. We have cancelled the debit card and would like a full refund for any unauthorized charges. Please reach out to me at your earliest convenience. Thank you, Mr. Raymond C. Mrs. Saloma C.

Firstly, I must say the phone support system is inadequate, being operated by a bot that provides no real assistance, rendering the service ineffective. I recently received a notification that my gaming account was banned while playing a game, supposedly due to a payment-related issue, though the specifics are unclear to me. I have already requested a refund, but Google Play's response has been dismissive. If my account remains banned, I expect a full reimbursement for all my previous purchases in the game. It is unreasonable for a company to take my money without warning or a proper explanation. If this matter is not resolved promptly, I will take steps to have my bank reverse the charges due to suspected fraudulent activities by the gaming company.

I am experiencing issues with apps downloaded from the Google Play Store. Every app I download or update is not functional and displays a message that the app has stopped. Some apps not retrieved from the Play Store are also encountering the same problem. Specifically, after updating Google Chrome, it fails to work properly, showing an error message when trying to load a page. I urgently need a solution to address these problems as they are significantly impacting my device's usability.

I have noticed recurring charges on my credit card each month from a company called "Googly Googly" with varying amounts from $0.99 to $[redacted], totaling to over $[redacted]. I did not authorize these charges and suspect fraudulent activity as I have been a victim of card fraud in the past. I need assistance in resolving this issue, recovering the money taken from my account, and stopping any further unauthorized charges. Please contact me at [redacted] or email me at [redacted] to address this promptly. I want a full refund and the charges to be blocked immediately. Thank you, Sandra H.

On April 18, I noticed an $84.99 charge on my MasterCard for a publication called "NordVPN" among other charges. It appears someone at Google made this unauthorized purchase and even saved it in a password program, which I find unacceptable. In addition, there were inappropriate photos from a website I visit that were accessed. I would like the $84.99 refunded promptly and hope Google can address this issue with more seriousness. I don't appreciate the invasion into my personal finances and I hope this matter can be resolved quickly. Thank you.

I accidentally agreed to a charge while trying to close an app like life360. I needed it to keep observing my grandson who's a truck driver. He said it was free and I should get a refund. I've been trying for over three days without success. I feel misled and cheated by the $74.36 subscription charge. I am requesting a refund of the amount.

I recently noticed unauthorized payments from my 2 or 3 bank accounts to Google Play. I am unsure how this is happening, and a significant amount of money has been taken. As a 70-year-old, I am not familiar with Google Play and did not realize they had access to my bank accounts. My name is Sivan Subiah, and my email addresses are [redacted], [redacted], and [redacted] I do not recall ever providing my bank details to Google Play or making any purchases. This issue is urgent. I attempted to contact Google Play but was prompted for a code or password that I do not possess. Please reach out to me promptly at 00 31 [redacted] 06. Thank you.

I have a Google Play Music subscription on my phone. I downloaded the Google Play Music app on my daughter's phone. When trying to log in to my paid GPM account on her phone, it prompts for her email address. Clicking 'Add Account' only lets me add her school account, not mine. Despite researching solutions online, none work without deleting accounts or deactivating devices, which I don't want to do. I know GPM can be used on multiple devices simultaneously. If this can be resolved, I will upgrade to GPM Family. Otherwise, I might cancel my subscription. I appreciate any help on this matter. Thank you.

The developer recently reset the game upon release, rendering all previous purchases useless. Many purchased items do not work as intended, leaving me with items bought over a month ago that I cannot use due to constant error messages. The in-app product descriptions do not match what is offered, leading to misleading purchases. The game claims to be "free-to-play," but in reality, it requires constant purchases to progress. Players who missed a specific pack from [redacted] are at a disadvantage. The game has become a money-driven, unenjoyable experience. I seek a full refund to end my involvement with the game, as it feels like an endless cycle of greed from the developers. The advertised discounts are misleading, and the pricing of in-game packs is exorbitant. The game operates like an unregulated casino, taking without giving back. It should be held accountable for its deceptive practices, and players should be refunded.

Hello, I am experiencing difficulties making purchases from my Google Play account. In December, my child accidentally purchased £[redacted] worth of games. Although I received a refund and removed all payment methods from my account, it was frozen until I provided copies of my driving license and debit card. Despite completing these steps, I continue to encounter errors when attempting to make purchases. I am considering closing the account, but I would lose access to many useful apps that I have already paid for. Any assistance on this matter would be greatly appreciated. Thank you for your help.

I need assistance in updating the parental controls on my daughter's Samsung Galaxy Tab A. Despite setting up the parental controls, I am unable to access them through the Google Play settings menu. Whenever I navigate to Google Play, tap the menu in the top-left corner, and click on settings, the parental control tab is nowhere to be found. I have extensively researched online and watched tutorials to troubleshoot this without success. I even attempted restarting the tablet hours later, but the parental control feature remains elusive. Any advice would be greatly appreciated.

I attempted to purchase emeralds for £17.99 on Klondike. The payment seemed successful, but I never received the emeralds after waiting and resetting the app multiple times. I then tried another purchase for £8.99, which also did not deliver the emeralds. To my surprise, £44.97 was deducted from my bank account for these failed transactions. Despite being charged for 2x £17.99 and one £8.99, I have not received any emeralds in the game. I only intended to spend £17.99, not the additional amounts. I am frustrated and demand a full refund of £44.97 as I did not receive what I paid for. This experience has made me apprehensive about using this app for further purchases. I have evidence of the transactions in the Google Play Store and request a prompt refund to avoid escalating the issue. Thank you, Karleigh S.

I fell victim to a scam involving Google Play gift cards. I lost $1,[redacted] and provided the scammers with $1,[redacted] in activation codes under the false pretense that they were from the Social Security Department. They threatened legal action if I did not comply, promising a refund that never came. I understand that the $1,[redacted] may not be recoverable, but I am seeking a refund for the remaining $[redacted]. While I know your company may not be directly involved, profit is being made from these incidents, and I urge you to take action to prevent further scams. I was unaware of the risks associated with Google Play gift cards prior to this experience. I have reported the incident to the police and the FTC. Thank you for your attention to this matter. - M.K.

I noticed that my subscription was unexpectedly charged on May 14th; however, my cancellation request was made on May 7th. Despite this, you continued to attempt charging my card multiple times during this period. As a result, my account may be overdrawn, leading to a bounced check. I believe that after the initial failed charge, subsequent attempts should have been avoided, especially after a week had passed from my cancellation date. I am requesting a refund promptly to avoid further financial issues as I require the funds to fix my car.

Subject: Inquiry Regarding Google Support Case ID [2-[redacted][redacted]] Hello, I am following up on my Google Support Inquiry, Case ID [2-[redacted][redacted]]. This marks the second occasion where my attempt to redeem a gift card has been denied. I received the response provided below, highlighting some discrepancies that need to be addressed for me to access the $[redacted] in gift cards I purchased. I have already forwarded a copy of the credit card statement showing the purchase of these cards through Amazon. I am hopeful that with your assistance, we can resolve these inconsistencies promptly to redeem the gift cards. I am eager for a positive resolution and would appreciate your cooperation to rectify this issue without further delay. Your support in this matter is crucial. Best regards, [Initials]