I tried a free service off Hotspot Shield on Google Play. I had canceled it being the l...

GetHuman2226991's customer service issue with Google Play from February 2019

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Before contacting them, items GetHuman2226991 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman2226991's own words
I was simply only using the free trial and canceling the service later. ... I tried a free service off Hotspot Shield on Google Play. I had canceled it being the last day of the free trial so I wouldn't be charged.*I sent the developers an email and they have not responded. I also try to cancel this many times using Google Play and I'm unable to do so.**I have tried over the past two months with no success. I just want to get my money back to terminate this.*The email account used to do this is: *****@***.com
That I have been trying to cancel and seeking a refund urgently.
I would love for Google Play to refund my money.
I have always been trying Google Play apps and once the subscription for free trial has ended I have always terminated and never been charged. This is the first time I am being charged and I can't get my money back
I have tried writing the developer and I've tried calling Google Play and not being successful. And I am unable to connect to the number
I have an issue with Google Play too
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How Do I Report Unauthorized Charges on Google Pay?How Do I Dispute Google Play Charges?Is it possible to get technical support from Google Play?How do I update my account and billing information on Google Play?
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Google Play

Hotspot Sheild
Customer service issue
Reported by GetHuman2226991
Feb 17th, 2019 - 8 mons ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
Similar issue to 26434 others
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GetHuman2226991 started working on this issue
Feb 17th 2:26pm