Google Play Customer Service Issues

I am having trouble adding my bank information as the payment method for my Google Play account. I keep receiving the error message, "Correct this card info or try a different card." I carefully reviewed all the details I entered before saving it, but the issue persists. I have tried various troubleshooting steps after researching similar problems on forums: - Cleared cache/data on my phone's settings - Restarted my phone - Attempted adding card information using a different Android phone for the same account - Tried using my computer after failed attempts on two phones - Used three different debit cards from different banks, all with sufficient funds - Contacted all three banks, and they indicated the issue lies with Google Play's system I have successfully used the same cards for online transactions elsewhere. Please refrain from suggesting to double-check the card numbers, as I have already done so meticulously. I am eager to find a genuine solution to this recurring issue and hope for a prompt resolution for this widespread problem affecting Android users.

I am having issues with in-game cash items not functioning as described. The support team's responses have been unhelpful and dismissive. Initially, they recommended an expensive in-game item for the strongest skill, which didn't live up to expectations when facing players with cheaper skills. The game seems to mislead players with false advertisements, causing frustration. The support team provided conflicting information regarding bonuses for equipment upgrades, leading to wasted money without receiving the promised benefits. I am disappointed by the lack of transparency and customer care in this situation and would appreciate assistance in refunding my purchases. Thank you for your help.

Subject: Assistance Needed with Pixaction App Dear Google Play Support Team, I am reaching out for help regarding our Pixaction app. Unfortunately, our app developed through a now-defunct partnership company is no longer operational. We have lost contact with them, making it impossible to address the issue. We are actively working on reconstructing our app with a new partner. We would greatly appreciate it if you could assist us in removing the current version of Pixaction from the app store so that we can publish the updated version with our new developer once ready. Thank you for your attention to this matter. Sincerely, Liz K. Category Manager - Calendars, Office & Meeting BIC Graphic NA

I recently saw a commercial featuring Danny DeVito promoting QuickBooks, where he took a picture of a receipt. Intrigued, I reached out to QuickBooks for a 30-day free trial. However, upon attempting to access the trial, I was prompted to pay $9.99, which was not what I expected. After realizing the software wasn't suitable for me, I tried to cancel the subscription, only to discover that Google processed the payment. QuickBooks informed me that I needed to contact Google directly to cancel. Despite my efforts to reach Google via email, I have been unsuccessful. If anyone can assist me with this issue, please contact me at [redacted]. Your help would be appreciated.

Hello, I am reaching out from South Korea and I encountered an issue that I would like to discuss. I recently downloaded an app called Mp3 Video Converter provided by Troy Bolt Entertainment ([redacted]). The app offered a 3-day trial, so I proceeded with the download. However, when I tried to input my payment method to activate the app, the process seemed to fail initially. I attempted again, and this time it charged my phone service account for [redacted],[redacted] Korean won (around [redacted] US dollars) which was not my intention. Seeking assistance, I contacted the Play Store Korea customer service for a refund but unfortunately, they could not assist me and only provided a standard refund email form. I have reached out to [redacted] for a refund, but I have yet to receive a response. I am hopeful that Google Play Store USA could provide support with the refund process or offer a contact number for direct assistance. Order Number: GPA.3[redacted]-8[redacted]4

I have been playing Word Town for months and have faced issues in the past which were usually fixed. However, recently the number of ads during the game has increased drastically from 3 or 4 to 15 to 20, making it impossible to play due to constant interruptions. This morning I used [redacted] of my bonus points only to be greeted with another unwanted ad. The ads often freeze and display a black screen error, requiring multiple attempts to close them. I am starting to view Google Play games negatively due to this experience. Despite reaching out to Word Town multiple times with no response, I am still hopeful for a solution. Just to clarify, I am using the free version of the game.

My daughter, who is 17 years old and has special needs, was playing Episode and used up a Google Play card, causing my card to be charged around $59.02 on February 19, [redacted]. I am requesting a refund of this amount to my bank account. I am Terri Weber, reachable at [redacted]. If I do not receive the refund, I will escalate the matter to the BBB. The game's charging system seems excessive, as every outfit or page change was charged. Given the cost of these virtual items, equivalent to a dollar each, it seems unjustifiable. I strongly urge for a review of this game's pricing structure as it appears to be unreasonably expensive for the content it offers.

I received a call from a computer tech service claiming my computer was hacked, which I found suspicious since I had used a similar legitimate service before. They asked me to buy a $[redacted] Google Play card for software installation. The store clerk warned me of a possible scam but I proceeded with the purchase. After receiving numerous calls about the card, I contacted the true service provider who confirmed it was a scam. Now I have a $[redacted] Google Play card I wish to return, but the store refuses.

I was playing Cashman Casino's Wicked Winnings II when I left the game on auto-spin and accidentally fell asleep. Upon waking up, I discovered a thank-you message on the screen for a purchase of 5 million coins for $9.99. I suspect my cat may have triggered this purchase by stepping on the phone, but I'm unsure if a cat can navigate touchscreens. I typically play these games for free and restart when out of coins. My credit card company suggested I reach out for a refund. I attempted to call but was unable to connect with a representative. Please advise promptly. Thank you, James P. [redacted]

I have a 7-year-old daughter who uses my phone and tablet to play games on the Google Play Store. I recently noticed multiple charges on my account for the same game titled starting with "Diamond" at $7.99 each. The charges occurred on 09/29/[redacted], 10/05/[redacted], 10/12/[redacted], and 10/19/[redacted]. Due to not having a working phone at the time, I couldn't address this issue earlier. I believe these are unauthorized charges and would like a refund, including taxes. Furthermore, I need to update my credit card information as I lost my wallet and had to get a new card. Thank you for your assistance.

My Google Play Console account under [redacted] has been suspended by Google. I am a student from MIT in Pune, India, currently learning Android app development. While working on an app with user permissions, I may have unknowingly violated Google's policies. I apologize for this oversight and request Google to reinstate the services for my account. I have already paid $25 for this account, and its deactivation would result in financial loss for me. Additionally, my app "Engineering Manager" was live before the suspension, and this situation has adversely impacted my user base. I hope Google can review this issue promptly and assist me in resolving it.

I am experiencing difficulties with Google Pay - M-Pesa Express. I made a purchase for a subscription in an app called Your Freedom, but I have not received the items yet. My account was charged, but the transaction details have not been updated on pay.google.com. This is the second time I have had issues with Google Play Store. The first transaction from a few days ago has not been resolved, and now a new transaction today is causing me inconvenience. Here are the transaction details: Transaction 1: NBO53EF8A5 Confirmed. Ksh243.46 sent to GOOGLE PLAYSTORE for a 1-month subscription to MobilePlusFr on 24/2/19 at 3:12 PM. New M-PESA balance is Ksh2,[redacted].42. Transaction cost, Ksh0.00. Transaction 2: NBK0Z9YNRW Confirmed. Ksh243.46 sent to GOOGLE PLAYSTORE for a 1-month subscription to MobilePlusFr on 20/2/19 at 4:45 PM. New M-PESA balance is Ksh391.64. Transaction cost, Ksh0.00. I urge Google Play Store to investigate this matter promptly. It is frustrating to pay for items and receive neither the items nor a refund.

I am struggling to sign in because I cannot recall the registration date of my account. After resetting my password, I am still unable to access my account as I keep getting locked out, even though I am only attempting to log in once or twice every hour. I would appreciate assistance in regaining access to my account at [redacted] I have encountered similar issues with over five email accounts, such as [redacted], [redacted], [redacted], [redacted], and [redacted] These repeated lockouts are frustrating, especially since all accounts have the same phone number, password, name (Randall Jones), birthday (1/1/[redacted]), and recovery information. I have provided all requested details, yet I am still unable to verify my ownership of the accounts. It is disheartening to lose access to accounts containing cherished memories. I hope someone can review my situation and assist me in resolving these issues effectively.

I'm having trouble signing into my Google account because I can't recall the date I created it. After forgetting my password or possibly having someone tamper with it, I am struggling to regain access. Despite only attempting to log in once or twice per hour, I keep getting locked out of my account. This situation has affected multiple email addresses, such as *****@***.com and others, leaving me frustrated. I believe that with the identical names, phone numbers, birthdays, and recover information across these accounts, Google should be able to verify that I am the rightful owner. It's disheartening that even after providing correct answers, I am still unable to access any of these accounts. I have been diligently trying to recover them for an extended period. Your assistance in resolving this issue and allowing me to regain access to my accounts would be greatly appreciated.

Please contact me at [redacted]. I am unable to sign into my account because I cannot remember the date I created it. I, or someone else, changed my password, and now I am locked out. I have tried to access it only once or twice every hour, but it keeps telling me I've attempted too many times. I have multiple emails I cannot access due to Google's verification process. It's frustrating not being able to access my accounts with all the identifying information I have provided that proves they are mine, including the same phone number, password, name, birthday, and recovery numbers. I have not been successful in verifying my identity despite answering all the questions correctly. It is unfair and unacceptable. I urge someone to review my accounts and see they all belong to me. Thank you.

I'm hoping to get in touch with someone to see if I can retrieve a list of all the songs from my playlists on Google Play Music. I'm frustrated because everything seems to have been deleted. This is not a great way to end a subscription, and it's making me consider switching to Spotify. My family decided to cancel our subscription due to issues with two unauthorized app purchases that were not refunded. The customer service experience didn't help either. I doubt I'll hear back from Google given the lack of effective customer support. If you could provide me with the list of songs, it would save me a lot of time. If not, then I guess I'll have to accept it. Despite my negative experience, I hope for a better customer service interaction in the future. I apologize for any frustration conveyed in this message, as I understand you may not be involved in this issue.

I noticed 16 unauthorized transactions on the same game. These transactions were made on Google Play between February 24th and 25th, mostly in the evening but one unexpected one around 2:20 am on the 25th. I suspect my toddler may have accidentally made them. Google suggested calling for a refund, but the online help link provided was not useful. I'm seeking a refund for all 16 transactions that I did not authorize.

Greetings everyone, I hope you are having a wonderful day. I am a fan of the game Iron Throne. I previously played Clash of Kings for 2 years, but I find Iron Throne to be a better game. However, I must express my concerns regarding the packs and investments in the game. When I moved from kingdom 17 to kingdom 42 about 4 months ago, there were no castle level 31 or tier 7 troops. My strategy was centered around investing heavily to reach castle level 30, increase my troop numbers, and focus on research. It was disappointing when the new castle levels and tier 7 troops were released shortly after. I believe the introduction of tier 6 packs was also a misstep, as it undid the investments players had made to train tier 6 troops. I would appreciate a refund so I can relocate to kingdom 49 or potentially kingdom 50 if it is released. My castles are named Vampire in kingdom 17 and kingdom 42. I also recommended the game to a friend in Dubai, but she informed me that the game is inaccessible there. I am inquiring whether the game is blocked in that region.

YouTube is not working on my Android device, both the app and browser. A message keeps popping up saying that Google Play services are needed for YouTube, but my device does not support them. I tried to download Google Play services from the Google Play store, but even after installation, I still couldn't access YouTube and got the same error message. I restarted my device but the issue persisted. I've tried multiple troubleshooting options without success. I even called Google Play support, only to be redirected to the same online help pages I've already tried. There's no option to speak with a live tech support representative, just a recording thanking me for calling. My mother, whom I'm assisting, is now considering purchasing a new device just to watch YouTube. Is this the experience Google wants to give senior users like her? Finding a solution to this problem shouldn't be this complicated through Google's support channels.

I need urgent assistance. My 10-year-old daughter is a huge fan of Roblox. My father linked his bank card to her account for in-game purchases, which she paid him back for using her pocket money. Shockingly, my 80-year-old father found out he is overdrawn and facing bank charges, all due to my daughter unwittingly making numerous purchases on the game app. We are devastated by the situation, with around [redacted] transactions between 11/02/19 - 20/02/[redacted]. I'm pleading for someone to show compassion and consider refunding over £[redacted] of these charges. I have all the necessary account details and am willing to provide them for assistance. This has deeply affected our family, and we desperately need help. My daughter is truly sorry and was unaware of the purchases during these dates. I am seeking help and hoping for a resolution. Thank you. P.S. Considering adoption options for my daughter.