Hi there, **I am severely disappointed with the ability to claim refunds for subscripti...

GetHuman1663634's customer service issue with Google Play from November 2018

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Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman1663634's own words
Hi there, **I am severely disappointed with the ability to claim refunds for subscriptions of apps. You claim you can receive refunds within ** hours of purchase however you make this impossible with the way the system is set up. My account was charged with a renewal of a subscription **hours before the renewal due date, I then cancelled my subscription and attempted to get a refund. There is no information on my google play account of this purchase, therefore making it impossible to claim a refund within the allcoated **hours. This flaw in the system actually makes it impossible for you to uphold your proclaiment for allowing a refund within **hours. I expect this flaw to be fixed, as is fair. Please let me know how to progress this issue and ultimately I expect to be able to gain my refund as specified in your policy. *Kind regards, *Alice Woulfe

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Google Play

Customer service issue
Reported by GetHuman1663634
Nov 30th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 12307 others
0 customers following this


GetHuman1663634 started working on this issue
Nov 30th, 2018 9:21pm

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