on August ** *****was attempting to purchase *.** for coins for my grandson instead...

GetHuman1656433's customer service issue with Google Play from November 2018

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The issue in GetHuman1656433's own words
on August ** *****was attempting to purchase *.** for coins for my grandson instead **.** hit my account twice,when i got a text alert i admittedly called my credit card , they advised me to go on google play and try to get refund first, and call back if i could not do it , i tried for hrs. sent a message in the box to manufacture and google play "need assistant" called my bank back and they said they would take care of it , over ** days and they did nothing, i did not receive ***.**$ worth of coins "which i would have never would have purchased" but i have ordered several *.** and up to **.**$ for my grandson, please refund my account, i have done everything i know to do, over thanksgiving my sister found the customer service * i called no human, but went to this site that was advised , i didn't see this option on google play home.* thank you* Donna Black* ***- ***-****
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Google Play

Customer service issue
Reported by GetHuman1656433
Nov 29th, 2018 - 6 mons ago
I have an issue with Google Play too
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Seen by 2 customers so far
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Timeline
GetHuman1656433 started working on this issue
Nov 29th, 2018 9:59pm