On **-*-** I received a call on my home phone saying my bank account was compromised an...

GetHuman1519619's customer service issue with Google Play from November 2018

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Help with my Google Play issue
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Before contacting them, items GetHuman1519619 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1519619's own words
On **-*-** I received a call on my home phone saying my bank account was compromised and that $*** was taking out my acct and I was scammed to purchase * Google play gift cards *** a piece. The Stop and Shop where I purchased the Google Play gift cards told me to hold on my receipts. I went to my bank and looked through my acct and said they couldn’t find anything and because I purchased the cards on my own. The scammers information was given to my bank manager and now they are investigation. That same day I call the Google Play telephone number on the back*-***-***-**** and was told I should be able to get my money back and was given a reference number *-*************. So I was an appt and I told the customer rep what my complaint was and I will call back in * hr. He also said when I go back to the store I purchased the Gift cards give them a call back to Google Play and they will talk to the Manager and he refused due to reimburse me and my heart dropped. Is there anyway u can assist and help me with this endeavor. It’s totally frustrating when Google Play can’t help. These card should not be sold if u cannot get reimbursed. U can get reimburse for other gift cards. But not Google Play. What kind of business are you running. I will get a lawyer if necessary.

GetHuman1519619 did not yet indicate what Google Play should do to make this right.

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Google Play

Customer service issue
Reported by GetHuman1519619
Nov 7th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 9398 others
0 customers following this

Timeline

GetHuman1519619 started working on this issue
Nov 7th, 2018 9:54pm

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