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Before contacting them, items GetHuman-showdog may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-showdog's own words
My email was compromised by way of some hackers in California. When I called google at least that’s who they say they were they told me to buy two Google play cards for $*** each $*** in total they needed these cards in order to take the viruses off my telephone, however they were indeed the hackers, they took my money and tried to Get another hundred, I drove to my Verizon store with them still on the telephone and had them talk to a rep.They talked for a moment and then the hackers hung up. I called them back and told them I was contacting the FBI and they told me that I had better do that quick. And as much as they used your name and were filed in the same column with your company google play I would really appreciate Your Reimbursing me as I only get $*** a month from Social Security and cannot afford to lose $*** please help me
GetHuman-showdog did not yet indicate what Google Play should do to make this right.
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How GetHuman-showdog fixed the problem
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