My email was compromised by way of some hackers in California. When I called google at...

GetHuman-showdog's customer service issue with Google Play from October 2018

2 views | 6025 similar | 0 following
Help with my Google Play issue
First: share to improve GetHuman-showdog's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-showdog's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-showdog may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-showdog's own words
My email was compromised by way of some hackers in California. When I called google at least that’s who they say they were they told me to buy two Google play cards for $*** each $*** in total they needed these cards in order to take the viruses off my telephone, however they were indeed the hackers, they took my money and tried to Get another hundred, I drove to my Verizon store with them still on the telephone and had them talk to a rep.They talked for a moment and then the hackers hung up. I called them back and told them I was contacting the FBI and they told me that I had better do that quick. And as much as they used your name and were filed in the same column with your company google play I would really appreciate Your Reimbursing me as I only get $*** a month from Social Security and cannot afford to lose $*** please help me

GetHuman-showdog did not yet indicate what Google Play should do to make this right.

How GetHuman-showdog fixed the problem

We are waiting for GetHuman-showdog to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-showdog fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-showdog
Oct 1st, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 6025 others
0 customers following this

Timeline

GetHuman-showdog started working on this issue
Oct 1st, 2018 9:06pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies