I purchased an app that had a free week. I am displaced by Hurricane Florence so I want...

GetHuman1175898's customer service issue with Google Play from September 2018

5290 similar
0 following
Help with my Google Play issue
First: share to improve GetHuman1175898's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1175898's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1175898 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1175898's own words
I purchased an app that had a free week. I am displaced by Hurricane Florence so I wanted to use the app to watch the game. The app didn't work properly during the first game and kept cutting off. It never came on during the second game at all. Telling me to subscribe although I had an email that you charged me. What was even more disheartening is that I went through CBS first thinking it was their app then they sent me to you. I wrote all of this down and got an automatic email saying I don't qualify for any type of refund. Right now you have millions of people displaced and if you are going to use a generic response you might want to change it so that it has some empathy. It was concluded that there was a problem with the app. I have a new phone and the only app that had a problem was this one. At this point I don't expect much from you, but it shouldn't take an act of congress to get real help instead of being taken from screen to screen to get help and the end result is some generic response that had really nothing to do with my problem. How about I let the BBB know about it. See if they can make things easier on customers.
GetHuman1175898 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman1175898 fixed the problem
We are waiting for GetHuman1175898 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google Play email you?
This email address isn't valid
Follow this issue
See how GetHuman1175898 fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman1175898
Sep 21st, 2018 - 6 mons ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
Similar issue to 5290 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1175898 started working on this issue
Sep 21st, 2018 2:42pm