Take the money and run

GetHuman-enlcsw's Complaint issue with Google Nest from October 2020

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The issue in GetHuman-enlcsw's own words
Pick up my NEST cameras that Home Depot says you are not making due to making masks for COVID ... On July **rd I purchased from Home Depot two (*) * packs of Nest Indoor Camera.*They told me at the resister they were put of them and they should be in the following week. I paid in full * Have a receipt but have not yet received them.*I have gone in numerous times and spoken to many.*The reason I write is the last time I spoke to a Customer Service manager at Home Depot in Wilmington On Eastwood Road. He first tried to tell me they were rung up incorrectly and he can give me my money back. I refused. I paid for a product . you took my money* told me to come back for a pick up and each time I go it is not there. Some of the cashiers already recognize me and cant believe HD has not fulfilled the order.*I am contactin g NEST because that Customer Service manager told me he would love to fill the order he is willing o give me * seperate units to fill the order BUT.......*I cant because we are not getting any more NEST cameras. They have shut down the cameras and have retrofit their facility to make masks to address the need for COVID.*Now, if you think I believe for one Nano second that Google Nest stopped making cameras to make masks...I don't. CAn you tell me why Home Depot is not receiving any NEST cameras. They have plenty of slips for purchase available.*I really want my cameras as they are needed for safety reasons. I would go to another company but Home Depot has my money and the cameras are paid for*Thank you for your time and consideration*I appreciate any and all help**staysafe*Liz Nabors
Home Depot has not yet realized I am not an idiot
I just want what I paid for and a confimration from NEST that they are still making cameras*and customer support to contact Home Depot to advise misrepresenting the NEST product is unethical and to provide the paid for NEST product
My Whole family uses NEST cameras and Thermostats*I am the last to come on board
I have been to Home Depot ** times to pick up my cameras and have been advised they are still not in stock
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Google Nest

I am trying to get the nest cameras I purchased
Complaint issue
Reported by GetHuman-enlcsw
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 2570 others
0 customers following this

Timeline

GetHuman-enlcsw started working on this issue
Oct 3rd, 2020 2:16am
GetHuman-enlcsw indicated the issue is not fixed yet.
Oct 4th, 2020 4:31am