Google Maps Customer FAQ

If an address pin on Google Maps is incorrect, you, as a user, can report it. Open the Google Maps app, tap on the incorrect pin, then select the "Report a problem" option. Input the correct information and submit. Google may take a little time to review and implement the changes, so it may not be seen immediately. However, if you've reported the problem and it hasn't corrected for a few weeks, it may be due to Google needing to verify the information or address issues of privacy or safety. Google strives to present accurate and useful mapping information, but sometimes corrections may take a little longer.

If your residence address is not available on Google Maps, you can add it through the Map Maker feature. Open Google Maps, click on the menu button (three horizontal lines in the search bar), and select 'Add a missing place'. Fill in the details such as name, category, and location. Once you've submitted your addition, it gets reviewed by the Google Maps community. If approved, your home will become searchable on Google Maps. Please note that for privacy and safety, specific apartment numbers or suite numbers should not be added to Google Maps.

We're sorry to hear you're having trouble with the route. Google Maps uses a variety of data to determine the best route, but sometimes road conditions, closures, or recent changes can lead to inaccuracies. If you believe that a route is incorrect, you can report it directly within the Google Maps app. Choose the three-dot menu in the upper right, select "Send feedback," and then click on "Report a problem." Provide as much detail as possible about the issue so Google can correct it. Remember that real-time traffic updates and road information depend on user reports, so submitting the problem helps everyone.

To view historic images from Google Earth's street view, firstly launch Google Maps and enter the location you want to view. Then, drag the yellow "Pegman" at the bottom right of the screen onto the location on the map. This opens a street view of the location. On the top left of the screen, you'll see a clock icon with a downward-facing arrow. Click this icon to open a slider which has multiple dots, each representing a different street view image from various dates. Move the slider to select the image from the date you want to view.

In Google Maps, you can suggest an edit to wrong locations. Here's how: First, enter the address into the search bar and click on the wrong location. Then, scroll down and click "Suggest an edit". Next, choose "Change name or other details". In the note section, you can specify what's wrong and what the correct information should be. When you're done, hit "Send". Please note that changes won't be effective immediately as they will be reviewed by Google before being made public. This feature is intended for minor changes. If the address in question is significantly misplaced, we recommend utilizing the Google Maps 'Report a problem' feature.