one of my donors called their bank account claiming fraud in regards to their donation. The purpose behind this is that I used to be in a relationship with this individual and now he is blackmailing me. Because gofundme allowed the money to be reissued, i have been hit with chargeback fees. I do have evidence of the donor's personal information etc which can prove that he indeed was the individual that donated. Thus, he donated willingly. I NEED to know what are the next steps to this resolution because I have not received any help regarding my situation. I will never be using gofundme again because of the lack of customer service and resolution team. I was told that my situation had been resolved and then received another notification about the gofundme still being unresolved.
a donation should never be able to be retracted. this was not fraudulent and that is something that needs to be communicated to the bank.
I want to know if the issue has been resolved or not and if it has not then let me know so i dont waste anymore of my time reaching out t o customer service.
I am a brand new customer and i never would have expected this from gofundme. I was always told gofundme had a great reputation but I genuinely believe facebook can solve issues much better than you guys attempt.
I have not tried contacting the donor because he is my ex relationship who is extremely abusive and I would much rather not put myself in a situation where he can hurt me, physically.