one of my donors called their bank account claiming fraud in regards to their donation...

GetHuman3598672's customer service issue with Gofundme.com from September 2019

Help with my Gofundme.com issue
The issue in GetHuman3598672's own words
one of my donors called their bank account claiming fraud in regards to their donation. The purpose behind this is that I used to be in a relationship with this individual and now he is blackmailing me. Because gofundme allowed the money to be reissued, i have been hit with chargeback fees. I do have evidence of the donor's personal information etc which can prove that he indeed was the individual that donated. Thus, he donated willingly. I NEED to know what are the next steps to this resolution because I have not received any help regarding my situation. I will never be using gofundme again because of the lack of customer service and resolution team. I was told that my situation had been resolved and then received another notification about the gofundme still being unresolved.
a donation should never be able to be retracted. this was not fraudulent and that is something that needs to be communicated to the bank.
I want to know if the issue has been resolved or not and if it has not then let me know so i dont waste anymore of my time reaching out t o customer service.
I am a brand new customer and i never would have expected this from gofundme. I was always told gofundme had a great reputation but I genuinely believe facebook can solve issues much better than you guys attempt.
I have not tried contacting the donor because he is my ex relationship who is extremely abusive and I would much rather not put myself in a situation where he can hurt me, physically.
How GetHuman3598672 fixed the problem
Money is in the account so what is the next step. I spoke with chase and they said there shouldn’t be a problem refunding.
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Gofundme.com

GOFUNDME
Customer service issue
Reported by GetHuman3598672
Sep 16th, 2019 - a year ago
Not resolved
GetHuman3598672 shared how to fix
Seen by 13 customers so far
Similar issue to 16564 others
0 customers following this
Items needed
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Timeline

GetHuman3598672 started working on this issue
Sep 16th, 2019 6:42pm
GetHuman3598672 indicated the issue is not fixed yet.
Sep 17th, 2019 1:00am
GetHuman3598672 indicated the issue is not fixed yet.
Sep 17th, 2019 4:09am
GetHuman3598672 confirmed the issue is fixed. Hooray!
Sep 19th, 2019 7:18pm
GetHuman3598672 indicated the issue is not fixed yet.
Sep 25th, 2019 6:01pm
GetHuman3598672 indicated the issue is not fixed yet.
Sep 25th, 2019 6:20pm

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