Why are you guys cancelling my accounts? I need serious financial help and only have a...
GetHuman1311213's customer service issue with Gofundme.com from October 2018
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Gofundme.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1311213 will need to dig through the advice provided by Gofundme.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1311213 can let us know if they help or not.
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The issue in GetHuman1311213's own words
Why are you guys cancelling my accounts? I need serious financial help and only have a virtual bank account. In many ways it is the ONLY WAY for several of my family members to assist me whenever they can, specifically an uncle... You've contacted him, you've vibrates me and why? Because he donated several timesamonth? We're really trying to understand this and people going to your website really need help, for you to shut down the only way they can collectively receive funds is just hurtful. I even set upanew account in which you guys shut down, again, in less than ** hours. No explanation, just cut me out. Why is this happening is such a desperate time? How can i get my account running again? The entire point of your site is to receive donations, now it is up to you too judge who gets help and how often? It's really not fair... Or if someone chooses an option not to tip **% is that what it was? Why have an option to choose how much then? Idon't know what is going on, but I'd really like to know. And if course there is no phone number... Iwould like a descriptive response please, and not something generic thank you.
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