I had my security question has my mother's maiden name but for some strange reason my s...

GetHuman-skurylo's customer service issue with Gobank from June 2018

Help with my Gobank issue
The issue in GetHuman-skurylo's own words
I had my security question has my mother's maiden name but for some strange reason my security question got changed to my mother's middle name and when I enter my mother's maiden name like I had it set up in the first place a message appears on the screen saying that the information you provided does not match our records. I would like this problem to be solved ASAP.
By fixing the security question to my mother's maiden name and answer so I could login into my gobank account
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Gobank

Customer service issue
Reported by GetHuman-skurylo
Jun 6th, 2018 - 4 mons ago
I have an issue with Gobank too
Fixed
Seen by 39 customers so far
Similar issue to 44 others
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Timeline
GetHuman-skurylo started working on this issue
Jun 6th 1:51am
GetHuman-skurylo indicated the issue is not fixed yet.
Jun 6th 5:10am
GetHuman-skurylo indicated the issue is not fixed yet.
Jun 6th 5:13am
GetHuman-skurylo indicated the issue is not fixed yet.
Jun 6th 5:13am