Beyond Frustrated

GetHuman-britnini's customer service issue with Gobank from May 2018

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The issue in GetHuman-britnini's own words
I lost my card requested a new card and because I moved they froze my account I have uploaded at least ** copies of my license in the Go Bank document upload and it always comes back as not a good copy how can I fix this problem I am beyond *frustrated
When I gave the customer service representative my new address she asked me to verify my information i gave my SS* birth date my old address and answered the security question and then she told me my new card would be mailed to me within a week so if I answered everything correctly why was my account closed for security reason? Then I have uploaded my DL about ** times it keep coming back as not good enough
I need my card i have had money for * weeks and cant access it because the document upload won't go through and I can never get a live agent
I banked with Go Bank for a year before I lost my card and I moved I never had issues with the card and loaded money and paid all my bills for a year
I have tried more then a dozen times I am beyond frustrated
I have an issue with Gobank too
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Gobank

Go Bank card
Customer service issue
Reported by GetHuman-britnini
May 28th, 2018 - 2y ago
I have an issue with Gobank too
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GetHuman-britnini started working on this issue
May 28th, 2018 10:03pm
GetHuman-britnini shared this issue with friends on Facebook
May 28th, 2018 10:12pm
GetHuman-britnini shared this issue with others over email
May 28th, 2018 10:14pm
GetHuman-britnini indicated the issue is not fixed yet.
May 29th, 2018 11:53pm