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Beyond Frustrated

GetHuman-britnini's customer service issue with Gobank from May 2018

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The issue in GetHuman-britnini's own words
I lost my card requested a new card and because I moved they froze my account I have uploaded at least ** copies of my license in the Go Bank document upload and it always comes back as not a good copy how can I fix this problem I am beyond *frustrated
When I gave the customer service representative my new address she asked me to verify my information i gave my SS* birth date my old address and answered the security question and then she told me my new card would be mailed to me within a week so if I answered everything correctly why was my account closed for security reason? Then I have uploaded my DL about ** times it keep coming back as not good enough
I need my card i have had money for * weeks and cant access it because the document upload won't go through and I can never get a live agent
I banked with Go Bank for a year before I lost my card and I moved I never had issues with the card and loaded money and paid all my bills for a year
I have tried more then a dozen times I am beyond frustrated
I have an issue with Gobank too
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My original card was lost and I requested a new one that I have not received. Tod...Here's what happened I lost my wallet with my ID and my gobank card and then I em...I send my money to gobank thru uber but i lost my card and i dont know my card numberI was trying to talk to someone in person about my gobank card I need a new one r...I had an Uber gobank account that was closed because I'm trying to request anothe...Please my uber debit card number **************** I got lost I need a New card my...I'm trying to find out if GoBank has sent my Uber debit card in the mail yet, bec...Have a new card and my account is on hold I need to speak to a representative
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Gobank

Go Bank card
Customer service issue
Reported by GetHuman-britnini
May 28th, 2018 - 2y ago
I have an issue with Gobank too
Fixed
Seen by 9 customers so far
Similar issue to 507 others
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GetHuman-britnini started working on this issue
May 28th, 2018 10:03pm
GetHuman-britnini shared this issue with friends on Facebook
May 28th, 2018 10:12pm
May 28th, 2018 10:13pm
May 28th, 2018 10:13pm
GetHuman-britnini shared this issue with others over email
May 28th, 2018 10:14pm
GetHuman-britnini indicated the issue is not fixed yet.
May 29th, 2018 11:53pm
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