Beyond Frustrated

GetHuman-britnini's customer service issue with Gobank from May 2018

507 similar
0 following
Help with my Gobank issue
GetHuman-britnini's next move: talk to Gobank again when they open.
Gobank's call center is closed now. We will send GetHuman-britnini a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-britnini's own words
I lost my card requested a new card and because I moved they froze my account I have uploaded at least ** copies of my license in the Go Bank document upload and it always comes back as not a good copy how can I fix this problem I am beyond *frustrated
When I gave the customer service representative my new address she asked me to verify my information i gave my SS* birth date my old address and answered the security question and then she told me my new card would be mailed to me within a week so if I answered everything correctly why was my account closed for security reason? Then I have uploaded my DL about ** times it keep coming back as not good enough
I need my card i have had money for * weeks and cant access it because the document upload won't go through and I can never get a live agent
I banked with Go Bank for a year before I lost my card and I moved I never had issues with the card and loaded money and paid all my bills for a year
I have tried more then a dozen times I am beyond frustrated
I have an issue with Gobank too
How GetHuman-britnini fixed the problem
We are waiting for GetHuman-britnini to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Gobank's attention and get better help faster. Tap below to get started.
Having Gobank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-britnini fixes it.
This email address isn't valid


Go Bank card
Customer service issue
Reported by GetHuman-britnini
May 28th, 2018 - 2y ago
I have an issue with Gobank too
Seen by 9 customers so far
Similar issue to 507 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name, Email, Phone number or other identifying information
GetHuman-britnini started working on this issue
May 28th, 2018 10:03pm
GetHuman-britnini shared this issue with friends on Facebook
May 28th, 2018 10:12pm
GetHuman-britnini shared this issue with others over email
May 28th, 2018 10:14pm
GetHuman-britnini indicated the issue is not fixed yet.
May 29th, 2018 11:53pm