Bought a gopro session.. went on vacation to Hawaii and tried to use it snorkeling. Wi...
GetHuman-dainish's customer service issue with GoPro from June 2018
Help with my GoPro issue
First: share to improve GetHuman-dainish's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-dainish to get a GoPro rep on the line!
Always use the GetHuman Phone tocall GoPro. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-dainish may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-dainish's own words
Bought a gopro session.. went on vacation to Hawaii and tried to use it snorkeling. Within * minutes on the surface of the water, the gopro filled with water.. needless to say it does not work anymore.. I was under the impression it was waterproof.. I know they no longer make the session , but I would still like some compensation for this failed product.. I would understand if I took it below the ** foot limit , or even if it was in the water for hours.. but * minutes on the surface.. any help would be appreciated.. thank you for your time.. **Dain Wilkerson **** *** *****DAINISH@LIVE.COM
GetHuman-dainish did not yet indicate what GoPro should do to make this right.
I have an issue with GoPro too
How GetHuman-dainish fixed the problem
We are waiting for GetHuman-dainish to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.