Little hatch won’t open - Open to access SD card - Screen is frozen, wont charge

GetHuman611221's customer service issue with GoPro from April 2018

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The issue and preferred resolution, in GetHuman611221's own words:
Open to access SD card ... Little hatch won’t open
Screen is frozen, wont charge
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Customer service issue
Reported by GetHuman611221
Apr 19th, 2018 - 3 mons ago
I have an issue with GoPro too
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GetHuman611221 started working on this issue
Apr 19th 2:11pm