It locked me out of my online account cuzz didn't remember password but now I do..it sa...

GetHuman-cappichi's Locked Account issue with GoBank from April 2020

Help with my GoBank issue
First: share to improve GetHuman-cappichi's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cappichi may need:
Username, Password, Email address on the account, Name on the Account, Address on the Account, and Date of Birth
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-cappichi's own words
It locked me out of my online account cuzz didn't remember password but now I do..it says to be able to access account again go to forgot password and wen I did put ss * did that then put card * and svv * can't do that cuzz I'm waiting on my new card that was mailed out on April **th......also irs said my stimulus payment was directed deposited today in my account and it's not showing that it i s my account is still saying - $** something....weres my $$!.

GetHuman-cappichi did not yet indicate what GoBank should do to make this right.

How GetHuman-cappichi fixed the problem

We are waiting for GetHuman-cappichi to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get GoBank's attention and get better help faster. Tap below to get started.
Having GoBank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

GoBank

Locked Account issue
Reported by GetHuman-cappichi
Apr 30th, 2020 - 10 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 4068 others
0 customers following this

Timeline

GetHuman-cappichi started working on this issue
Apr 30th, 2020 4:11pm

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians