I have an uber debit card, but I can't access my account. I think you cancelled my acco...

GetHuman-bloominj's Locked Account issue with GoBank from August 2019

Help with my GoBank issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-bloominj's own words
I have an uber debit card, but I can't access my account. I think you cancelled my account from lack of use, but Uber still has an account associated, so I can't reapply. And I can't get through to a person calling, so what are my choices on either reinstating my account or getting a new one? I try to log in using my email address, but I got locked out. So what now?

GetHuman-bloominj did not yet indicate what GoBank should do to make this right.

How GetHuman-bloominj fixed the problem
They closed my old account due to inactivity, so I have to open a new account using a different email address. According to Uber's help line, once I get the new account set up, I can then link it to my uber account. Not sure if that is correct, since the people you speak to have never been much help to me in the past. But you do need a new gobank account before their help people will even speak to you. It's a chaotic setup, and I doubt I will even use the debit card. Found out it's $*.** a month unless you get direct deposit of at least $*** to waive it every month. Boo!!!
Do you have a customer issue as well?
We can help you get GoBank's attention and get better help faster. Tap below to get started.
Having GoBank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

GoBank

Locked Account issue
Reported by GetHuman-bloominj
Aug 3rd, 2019 - 3 years ago
Fixed
GetHuman-bloominj shared how to fix
Seen by 255 customers so far
Similar issue to 6742 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the Account
Address on the Account
Date of Birth

Timeline

GetHuman-bloominj started working on this issue
Aug 3rd, 2019 5:09pm
GetHuman-bloominj confirmed the issue is fixed. Hooray!
Aug 6th, 2019 7:33pm